Trends in the Use of Artificial Intelligence and its Influence on the Requalification of the Work Force in the Public Sector

• Autor(a) principal: Silva, Washington Fernando da
• Data de Publicação: 2021
• Outros Autores: Silva, Fernando Selleri, Rabêlo, Olivan da Silva
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Cadernos de Prospecção (Online)
• Texto Completo: https://periodicos.ufba.br/index.php/nit/article/view/36727
• topic: Inteligência Artificial; IA no Setor Público; IA na Gestão Pública; Força de Trabalho.; Artificial Intelligence; AI in the Public Department; AI in Public Management; Workforce.

  Knowing the academic and technological trends, from a bibliographic and patent survey, on the use of AI in the public sector and how this use can complement, requalify or replace the human workforce in governments, this study found that the use of AI is growing in the public sector and that in some types of work cognitive technologies can even replace servers. The greatest reflection of AI in the public sector will be the complementation and requalification of the workforce, since its use can result in the liberation of up to 50% of public servants' time, freeing them to develop skills in which machines have not surpassed the human. The results indicate that AI technologies will change the functioning of government and will affect structurally, planning, strategy and human resource management, which will seek to evolve from the current focus on human talent to consider its interaction with technology.