An proposal for the improvement of social interest housing projects from the perspective of its end users
Autor(a) principal: | |
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Data de Publicação: | 2015 |
Tipo de documento: | Dissertação |
Idioma: | por |
Título da fonte: | Biblioteca Digital de Teses e Dissertações da UFC |
Texto Completo: | http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=14829 |
Resumo: | In Brazil, the last decades have seen the introduction of the private sector in housing provision policies. In this scenario, the government reduced its participation in the process, focusing solely on the roles as a articulator and performing regulatory tasks , through lending to constr uction and obtainment of housing ; context into which the My House My Life program (PMCMV) resides. Simultaneously, post - occupancy evaluation's researches (POE) have gained more prominence in the diagnostics concerning housing production in the country, contributing with essential information to feedback into the design p rocess and to encourage improvements in the quality of the environment built, generating greater value to customers. In this sense, both the POE studies and the specific evaluation studies concerning the measurement of satisfaction levels find validation i n theories and methodologies that have arisen from Psychology, e.g. Environmental Psychology and Social Representations. From this context, the research that is referred to in this document aims to propose improvements to social - interest housing projects ( HIS), from the perspective of the end user. Therefore, by means of adopting a multiple case study as a research strategy, projects delivered from PMCMV (track 1) in CearÃ, were seized as the object and the residents that received the benefits were seized a s the subject. Using multiple data collection instruments, individual interviews and focus groups amongst them, comments of a positive, neutral and negative nature were captured concerning various aspects of housing, as divulged by the participating reside nts during the application of the instruments of data collection. After organizing the collected data into tables, the respondents' points of satisfaction and dissatisfaction concerning the pro duct received were identified; f urthermore, through the applic ation of tools designed for this very purpose, the relevance bestowed by the participants to various aspects of housing were measured. Subsequently, the dissatisfactions detected were turned into improvement guidelines for future development of HIS, consid ering, thusly, the perspective of end users. Finally, contributions to proposals that aim to improve the quality of housing developments were made, through the use of tools derived from the person - environment studies |
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info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/masterThesisAn proposal for the improvement of social interest housing projects from the perspective of its end usersProposta de melhoria do projeto de habitaÃÃo de interesse social a partir da visÃo dos clientes finais2015-03-31Josà de Paula Barros Neto38555182387http://lattes.cnpq.br/0148772831660645Daniel Ribeiro Cardoso28442261320Carlos Torres Formoso29277582049http://lattes.cnpq.br/527252233824543900518376338 http://lattes.cnpq.br/6338401020343351MÃnica Veras MoraisUniversidade Federal do CearÃPrograma de PÃs-GraduaÃÃo em Engenharia Civil Estruturas e ConstruÃÃo Civil UFCBRAvaliaÃÃo de pÃs-ocupaÃÃo Clientes - SatisfaÃÃo HabitaÃÃo de interesse socialPost-occupancy evaluation Satisfaction Social housingENGENHARIA CIVILIn Brazil, the last decades have seen the introduction of the private sector in housing provision policies. In this scenario, the government reduced its participation in the process, focusing solely on the roles as a articulator and performing regulatory tasks , through lending to constr uction and obtainment of housing ; context into which the My House My Life program (PMCMV) resides. Simultaneously, post - occupancy evaluation's researches (POE) have gained more prominence in the diagnostics concerning housing production in the country, contributing with essential information to feedback into the design p rocess and to encourage improvements in the quality of the environment built, generating greater value to customers. In this sense, both the POE studies and the specific evaluation studies concerning the measurement of satisfaction levels find validation i n theories and methodologies that have arisen from Psychology, e.g. Environmental Psychology and Social Representations. From this context, the research that is referred to in this document aims to propose improvements to social - interest housing projects ( HIS), from the perspective of the end user. Therefore, by means of adopting a multiple case study as a research strategy, projects delivered from PMCMV (track 1) in CearÃ, were seized as the object and the residents that received the benefits were seized a s the subject. Using multiple data collection instruments, individual interviews and focus groups amongst them, comments of a positive, neutral and negative nature were captured concerning various aspects of housing, as divulged by the participating reside nts during the application of the instruments of data collection. After organizing the collected data into tables, the respondents' points of satisfaction and dissatisfaction concerning the pro duct received were identified; f urthermore, through the applic ation of tools designed for this very purpose, the relevance bestowed by the participants to various aspects of housing were measured. Subsequently, the dissatisfactions detected were turned into improvement guidelines for future development of HIS, consid ering, thusly, the perspective of end users. Finally, contributions to proposals that aim to improve the quality of housing developments were made, through the use of tools derived from the person - environment studiesNo Brasil, as Ãltimas dÃcadas assistiram à introduÃÃo do setor privado nas polÃticas de provisÃo habitacional. Nesse cenÃrio, o poder pÃblico reduziu sua participaÃÃo no processo, concentrando-se nas tarefas de regulamentador e articulador, atravÃs da concessÃo de crÃdito para construÃÃo e obtenÃÃo de moradias; contexto este no qual se insere o Programa Minha Casa Minha Vida (PMCMV). Paralelamente, as pesquisas de avaliaÃÃo de pÃs-ocupaÃÃo (APO) vÃm conquistando um maior destaque no diagnÃstico da produÃÃo habitacional do paÃs, contribuindo com informaÃÃes essenciais para retroalimentar o processo de projeto e promover a melhoria da qualidade dos ambientes construÃdos, gerando maior valor para os clientes. Neste sentido, tanto os estudos de APO, quanto os estudos especÃficos de avaliaÃÃo de satisfaÃÃo encontram validade nas teorias e metodologias oriundas, por exemplo, da Psicologia, como a Psicologia ambiental e a Teoria das RepresentaÃÃes Sociais. A partir deste contexto, a pesquisa à qual se refere o presente documento visa à proposiÃÃo de diretrizes de melhorias para projetos de habitaÃÃo de interesse social (HIS), a partir da visÃo dos clientes finais. Para tanto, atravÃs da adoÃÃo de um estudo de caso mÃltiplo como estratÃgia de pesquisa, utilizou-se como objeto, os empreendimentos entregues pelo PMCMV (faixa 1) no Cearà e, como sujeitos, os moradores beneficiados. Utilizando-se mÃltiplos instrumentos de coleta de dados, dentre os quais grupos focais e entrevistas individuais, foram capturados comentÃrios de cunho positivos, neutros e negativos acerca de diversos aspectos da moradia, proferidos pelos moradores participantes durante as aplicaÃÃes dos instrumentos de coleta de dados. ApÃs organizaÃÃo dos dados coletados em tabelas, foram identificados os pontos de satisfaÃÃo e insatisfaÃÃo dos respondentes com relaÃÃo ao produto recebido; alÃm disso, atravÃs da aplicaÃÃo de instrumento para este fim, foram medidas as importÃncias conferidas pelos participantes a diversos aspectos da moradia. Posteriormente, as insatisfaÃÃes detectadas foram transformadas em diretrizes de melhoria para empreendimentos futuros em HIS, considerando, desta forma, a Ãtica dos clientes finais. Por fim, contribuiu-se com proposiÃÃes que objetivam a melhoria de qualidade de EHIS, atravÃs do uso de ferramentas derivadas dos estudos pessoa-ambiente.Conselho Nacional de Desenvolvimento CientÃfico e TecnolÃgicohttp://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=14829application/pdfinfo:eu-repo/semantics/openAccessporreponame:Biblioteca Digital de Teses e Dissertações da UFCinstname:Universidade Federal do Cearáinstacron:UFC2019-01-21T11:28:01Zmail@mail.com - |
dc.title.en.fl_str_mv |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
dc.title.alternative.pt.fl_str_mv |
Proposta de melhoria do projeto de habitaÃÃo de interesse social a partir da visÃo dos clientes finais |
title |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
spellingShingle |
An proposal for the improvement of social interest housing projects from the perspective of its end users MÃnica Veras Morais AvaliaÃÃo de pÃs-ocupaÃÃo Clientes - SatisfaÃÃo HabitaÃÃo de interesse social Post-occupancy evaluation Satisfaction Social housing ENGENHARIA CIVIL |
title_short |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
title_full |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
title_fullStr |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
title_full_unstemmed |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
title_sort |
An proposal for the improvement of social interest housing projects from the perspective of its end users |
author |
MÃnica Veras Morais |
author_facet |
MÃnica Veras Morais |
author_role |
author |
dc.contributor.advisor1.fl_str_mv |
Josà de Paula Barros Neto |
dc.contributor.advisor1ID.fl_str_mv |
38555182387 |
dc.contributor.advisor1Lattes.fl_str_mv |
http://lattes.cnpq.br/0148772831660645 |
dc.contributor.referee1.fl_str_mv |
Daniel Ribeiro Cardoso |
dc.contributor.referee1ID.fl_str_mv |
28442261320 |
dc.contributor.referee2.fl_str_mv |
Carlos Torres Formoso |
dc.contributor.referee2ID.fl_str_mv |
29277582049 |
dc.contributor.referee2Lattes.fl_str_mv |
http://lattes.cnpq.br/5272522338245439 |
dc.contributor.authorID.fl_str_mv |
00518376338 |
dc.contributor.authorLattes.fl_str_mv |
http://lattes.cnpq.br/6338401020343351 |
dc.contributor.author.fl_str_mv |
MÃnica Veras Morais |
contributor_str_mv |
Josà de Paula Barros Neto Daniel Ribeiro Cardoso Carlos Torres Formoso |
dc.subject.por.fl_str_mv |
AvaliaÃÃo de pÃs-ocupaÃÃo Clientes - SatisfaÃÃo HabitaÃÃo de interesse social |
topic |
AvaliaÃÃo de pÃs-ocupaÃÃo Clientes - SatisfaÃÃo HabitaÃÃo de interesse social Post-occupancy evaluation Satisfaction Social housing ENGENHARIA CIVIL |
dc.subject.eng.fl_str_mv |
Post-occupancy evaluation Satisfaction Social housing |
dc.subject.cnpq.fl_str_mv |
ENGENHARIA CIVIL |
dc.description.sponsorship.fl_txt_mv |
Conselho Nacional de Desenvolvimento CientÃfico e TecnolÃgico |
dc.description.abstract.por.fl_txt_mv |
In Brazil, the last decades have seen the introduction of the private sector in housing provision policies. In this scenario, the government reduced its participation in the process, focusing solely on the roles as a articulator and performing regulatory tasks , through lending to constr uction and obtainment of housing ; context into which the My House My Life program (PMCMV) resides. Simultaneously, post - occupancy evaluation's researches (POE) have gained more prominence in the diagnostics concerning housing production in the country, contributing with essential information to feedback into the design p rocess and to encourage improvements in the quality of the environment built, generating greater value to customers. In this sense, both the POE studies and the specific evaluation studies concerning the measurement of satisfaction levels find validation i n theories and methodologies that have arisen from Psychology, e.g. Environmental Psychology and Social Representations. From this context, the research that is referred to in this document aims to propose improvements to social - interest housing projects ( HIS), from the perspective of the end user. Therefore, by means of adopting a multiple case study as a research strategy, projects delivered from PMCMV (track 1) in CearÃ, were seized as the object and the residents that received the benefits were seized a s the subject. Using multiple data collection instruments, individual interviews and focus groups amongst them, comments of a positive, neutral and negative nature were captured concerning various aspects of housing, as divulged by the participating reside nts during the application of the instruments of data collection. After organizing the collected data into tables, the respondents' points of satisfaction and dissatisfaction concerning the pro duct received were identified; f urthermore, through the applic ation of tools designed for this very purpose, the relevance bestowed by the participants to various aspects of housing were measured. Subsequently, the dissatisfactions detected were turned into improvement guidelines for future development of HIS, consid ering, thusly, the perspective of end users. Finally, contributions to proposals that aim to improve the quality of housing developments were made, through the use of tools derived from the person - environment studies No Brasil, as Ãltimas dÃcadas assistiram à introduÃÃo do setor privado nas polÃticas de provisÃo habitacional. Nesse cenÃrio, o poder pÃblico reduziu sua participaÃÃo no processo, concentrando-se nas tarefas de regulamentador e articulador, atravÃs da concessÃo de crÃdito para construÃÃo e obtenÃÃo de moradias; contexto este no qual se insere o Programa Minha Casa Minha Vida (PMCMV). Paralelamente, as pesquisas de avaliaÃÃo de pÃs-ocupaÃÃo (APO) vÃm conquistando um maior destaque no diagnÃstico da produÃÃo habitacional do paÃs, contribuindo com informaÃÃes essenciais para retroalimentar o processo de projeto e promover a melhoria da qualidade dos ambientes construÃdos, gerando maior valor para os clientes. Neste sentido, tanto os estudos de APO, quanto os estudos especÃficos de avaliaÃÃo de satisfaÃÃo encontram validade nas teorias e metodologias oriundas, por exemplo, da Psicologia, como a Psicologia ambiental e a Teoria das RepresentaÃÃes Sociais. A partir deste contexto, a pesquisa à qual se refere o presente documento visa à proposiÃÃo de diretrizes de melhorias para projetos de habitaÃÃo de interesse social (HIS), a partir da visÃo dos clientes finais. Para tanto, atravÃs da adoÃÃo de um estudo de caso mÃltiplo como estratÃgia de pesquisa, utilizou-se como objeto, os empreendimentos entregues pelo PMCMV (faixa 1) no Cearà e, como sujeitos, os moradores beneficiados. Utilizando-se mÃltiplos instrumentos de coleta de dados, dentre os quais grupos focais e entrevistas individuais, foram capturados comentÃrios de cunho positivos, neutros e negativos acerca de diversos aspectos da moradia, proferidos pelos moradores participantes durante as aplicaÃÃes dos instrumentos de coleta de dados. ApÃs organizaÃÃo dos dados coletados em tabelas, foram identificados os pontos de satisfaÃÃo e insatisfaÃÃo dos respondentes com relaÃÃo ao produto recebido; alÃm disso, atravÃs da aplicaÃÃo de instrumento para este fim, foram medidas as importÃncias conferidas pelos participantes a diversos aspectos da moradia. Posteriormente, as insatisfaÃÃes detectadas foram transformadas em diretrizes de melhoria para empreendimentos futuros em HIS, considerando, desta forma, a Ãtica dos clientes finais. Por fim, contribuiu-se com proposiÃÃes que objetivam a melhoria de qualidade de EHIS, atravÃs do uso de ferramentas derivadas dos estudos pessoa-ambiente. |
description |
In Brazil, the last decades have seen the introduction of the private sector in housing provision policies. In this scenario, the government reduced its participation in the process, focusing solely on the roles as a articulator and performing regulatory tasks , through lending to constr uction and obtainment of housing ; context into which the My House My Life program (PMCMV) resides. Simultaneously, post - occupancy evaluation's researches (POE) have gained more prominence in the diagnostics concerning housing production in the country, contributing with essential information to feedback into the design p rocess and to encourage improvements in the quality of the environment built, generating greater value to customers. In this sense, both the POE studies and the specific evaluation studies concerning the measurement of satisfaction levels find validation i n theories and methodologies that have arisen from Psychology, e.g. Environmental Psychology and Social Representations. From this context, the research that is referred to in this document aims to propose improvements to social - interest housing projects ( HIS), from the perspective of the end user. Therefore, by means of adopting a multiple case study as a research strategy, projects delivered from PMCMV (track 1) in CearÃ, were seized as the object and the residents that received the benefits were seized a s the subject. Using multiple data collection instruments, individual interviews and focus groups amongst them, comments of a positive, neutral and negative nature were captured concerning various aspects of housing, as divulged by the participating reside nts during the application of the instruments of data collection. After organizing the collected data into tables, the respondents' points of satisfaction and dissatisfaction concerning the pro duct received were identified; f urthermore, through the applic ation of tools designed for this very purpose, the relevance bestowed by the participants to various aspects of housing were measured. Subsequently, the dissatisfactions detected were turned into improvement guidelines for future development of HIS, consid ering, thusly, the perspective of end users. Finally, contributions to proposals that aim to improve the quality of housing developments were made, through the use of tools derived from the person - environment studies |
publishDate |
2015 |
dc.date.issued.fl_str_mv |
2015-03-31 |
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info:eu-repo/semantics/publishedVersion |
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info:eu-repo/semantics/masterThesis |
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openAccess |
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Universidade Federal do Cearà |
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Programa de PÃs-GraduaÃÃo em Engenharia Civil Estruturas e ConstruÃÃo Civil |
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UFC |
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BR |
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Universidade Federal do Cearà |
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