Proposal of systematics to analyze the quality of collective transportation in the "home-college" path: the perspective of university students

• Autor(a) principal: Silva Macedo, Julio Cesar
• Data de Publicação: 2019
• Outros Autores: Xavier Silva, Jéssica Helena, Costa Ávila, Jorge de Paula
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Sistemas & Gestão
• Texto Completo: https://www.revistasg.uff.br/sg/article/view/1497
• topic: Public transportation; Quality management; Quality in Services; Transporte Público; Gestão da Qualidade; Qualidade em Serviços

Highlights: this article aims to propose a systematic analysis of the quality of collective transportation from the perspective of the students of the Center for Legal and Political Sciences (CCJP) of the Federal University of the State of Rio de Janeiro, which is composed of the courses of Public Administration, Political Sciences and Law.Aim: the research aims to measure the degree of satisfaction of the students of the CCJP campus in relation to the collective transports used on the way home from college.Methodology: qualitative exploratory research, of the case study type, with 84 students from the CCJP.Results: based on the quality factors for public transport described by Ferraz et Torres (2004), the research concluded that, for the researched sample of students, the degree of satisfaction in relation to public transportation in the "home-college" route is, generally, fair but acceptable. It is emphasized that the time spent in transportation is seen by the majority as a factor that negatively influences the academic performance.Limitations of the research: the qualitative analysis is limited to the respondents of the research composed of students of the CCJP campus that use the collective public transportation in the route until the college. Although some of the students use more than one modal in the accomplishment of the path, it is clarified that the assessment of satisfaction did not occur individually on each modal, but rather on the experience lived in the "home-college" path as a whole.Practical implications: the problem of urban mobility goes beyond the public planning issues of the cities, resulting in negative impacts both on the quality of life of its users and on the levels of productivity of the companies.Originality/Value: through a documentary research and case study, the article points out that there is a gap regarding research that evaluates the impact of urban mobility on the academic performance of undergraduate students.