Investigating performance characteristics of novice evaluators in heuristic usability evaluations

Detalhes bibliográficos
Autor(a) principal: Salgado, André de Lima
Data de Publicação: 2014
Tipo de documento: Trabalho de conclusão de curso
Idioma: por
Título da fonte: Repositório Institucional da UFLA
Texto Completo: http://repositorio.ufla.br/jspui/handle/1/30673
Resumo: Heuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users.
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spelling Investigating performance characteristics of novice evaluators in heuristic usability evaluationsNenhumNãoHeuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users.NãoNãoUFLAbrasilCiência da ComputaçãoFreire, André PimentaResende, Antônio Maria Pereira deMonserrat Neto, JoséSalgado, André de Lima2018-09-26T19:11:25Z2018-09-26T19:11:25Z2015-12-172014-11-19info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisapplication/pdfhttp://repositorio.ufla.br/jspui/handle/1/30673porinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFLAinstname:Universidade Federal de Lavras (UFLA)instacron:UFLA2018-09-26T19:11:25Zoai:localhost:1/30673Repositório InstitucionalPUBhttp://repositorio.ufla.br/oai/requestnivaldo@ufla.br || repositorio.biblioteca@ufla.bropendoar:2018-09-26T19:11:25Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA)false
dc.title.none.fl_str_mv Investigating performance characteristics of novice evaluators in heuristic usability evaluations
title Investigating performance characteristics of novice evaluators in heuristic usability evaluations
spellingShingle Investigating performance characteristics of novice evaluators in heuristic usability evaluations
Salgado, André de Lima
Nenhum
Não
title_short Investigating performance characteristics of novice evaluators in heuristic usability evaluations
title_full Investigating performance characteristics of novice evaluators in heuristic usability evaluations
title_fullStr Investigating performance characteristics of novice evaluators in heuristic usability evaluations
title_full_unstemmed Investigating performance characteristics of novice evaluators in heuristic usability evaluations
title_sort Investigating performance characteristics of novice evaluators in heuristic usability evaluations
author Salgado, André de Lima
author_facet Salgado, André de Lima
author_role author
dc.contributor.none.fl_str_mv Freire, André Pimenta
Resende, Antônio Maria Pereira de
Monserrat Neto, José
dc.contributor.author.fl_str_mv Salgado, André de Lima
dc.subject.por.fl_str_mv Nenhum
Não
topic Nenhum
Não
description Heuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users.
publishDate 2014
dc.date.none.fl_str_mv 2014-11-19
2015-12-17
2018-09-26T19:11:25Z
2018-09-26T19:11:25Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/bachelorThesis
format bachelorThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://repositorio.ufla.br/jspui/handle/1/30673
url http://repositorio.ufla.br/jspui/handle/1/30673
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Não
UFLA
brasil
Ciência da Computação
publisher.none.fl_str_mv Não
UFLA
brasil
Ciência da Computação
dc.source.none.fl_str_mv reponame:Repositório Institucional da UFLA
instname:Universidade Federal de Lavras (UFLA)
instacron:UFLA
instname_str Universidade Federal de Lavras (UFLA)
instacron_str UFLA
institution UFLA
reponame_str Repositório Institucional da UFLA
collection Repositório Institucional da UFLA
repository.name.fl_str_mv Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA)
repository.mail.fl_str_mv nivaldo@ufla.br || repositorio.biblioteca@ufla.br
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