Investigating performance characteristics of novice evaluators in heuristic usability evaluations
Autor(a) principal: | |
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Data de Publicação: | 2014 |
Tipo de documento: | Trabalho de conclusão de curso |
Idioma: | por |
Título da fonte: | Repositório Institucional da UFLA |
Texto Completo: | http://repositorio.ufla.br/jspui/handle/1/30673 |
Resumo: | Heuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users. |
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Investigating performance characteristics of novice evaluators in heuristic usability evaluationsNenhumNãoHeuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users.NãoNãoUFLAbrasilCiência da ComputaçãoFreire, André PimentaResende, Antônio Maria Pereira deMonserrat Neto, JoséSalgado, André de Lima2018-09-26T19:11:25Z2018-09-26T19:11:25Z2015-12-172014-11-19info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/bachelorThesisapplication/pdfhttp://repositorio.ufla.br/jspui/handle/1/30673porinfo:eu-repo/semantics/openAccessreponame:Repositório Institucional da UFLAinstname:Universidade Federal de Lavras (UFLA)instacron:UFLA2018-09-26T19:11:25Zoai:localhost:1/30673Repositório InstitucionalPUBhttp://repositorio.ufla.br/oai/requestnivaldo@ufla.br || repositorio.biblioteca@ufla.bropendoar:2018-09-26T19:11:25Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA)false |
dc.title.none.fl_str_mv |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
title |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
spellingShingle |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations Salgado, André de Lima Nenhum Não |
title_short |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
title_full |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
title_fullStr |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
title_full_unstemmed |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
title_sort |
Investigating performance characteristics of novice evaluators in heuristic usability evaluations |
author |
Salgado, André de Lima |
author_facet |
Salgado, André de Lima |
author_role |
author |
dc.contributor.none.fl_str_mv |
Freire, André Pimenta Resende, Antônio Maria Pereira de Monserrat Neto, José |
dc.contributor.author.fl_str_mv |
Salgado, André de Lima |
dc.subject.por.fl_str_mv |
Nenhum Não |
topic |
Nenhum Não |
description |
Heuristic Evaluation (HE) of usability of web systems has received special attention in the literature. Traditional heuristics are not sufficient to evaluate such systems. In HEs, it is recommended that expert evaluators be employed in HEs. An evaluator became expert after several years of job in usability area. However, many companies resort to novice evaluators in HEs. The effect these evaluators cause in HE is not well known, and deeper research studies about this still remain as a gap in the literature. This study aims to investigate if a set of heuristic focused on usability of web systems can help novice evaluators to find more usability problems than traditional heuristics in a HE of a web system. Results from the HE were compared to results of a test with real users. Obtained results showed the effect of using different sets of heuristics and the quality of reports of novice evaluators. The conclusions of the study showed the importance of investigating the effects of novice evaluators in HE, as well as the extent to which using different sets of heuristics can help improve the overlap between HE results performed by novice evaluators and problems encountered by real users. |
publishDate |
2014 |
dc.date.none.fl_str_mv |
2014-11-19 2015-12-17 2018-09-26T19:11:25Z 2018-09-26T19:11:25Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/bachelorThesis |
format |
bachelorThesis |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://repositorio.ufla.br/jspui/handle/1/30673 |
url |
http://repositorio.ufla.br/jspui/handle/1/30673 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Não UFLA brasil Ciência da Computação |
publisher.none.fl_str_mv |
Não UFLA brasil Ciência da Computação |
dc.source.none.fl_str_mv |
reponame:Repositório Institucional da UFLA instname:Universidade Federal de Lavras (UFLA) instacron:UFLA |
instname_str |
Universidade Federal de Lavras (UFLA) |
instacron_str |
UFLA |
institution |
UFLA |
reponame_str |
Repositório Institucional da UFLA |
collection |
Repositório Institucional da UFLA |
repository.name.fl_str_mv |
Repositório Institucional da UFLA - Universidade Federal de Lavras (UFLA) |
repository.mail.fl_str_mv |
nivaldo@ufla.br || repositorio.biblioteca@ufla.br |
_version_ |
1815439301742166016 |