Mapeamento de metodologias de gestão de processos de negócios em Instituições de Ensino Superior (IES) públicas brasileiras

• Autor(a) principal: Raíssa Yuri Hamanaka
• Data de Publicação: 2019
• Outros Autores: Elisângela Cristina Aganette
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: Repositório Institucional da UFMG
• Texto Completo: http://hdl.handle.net/1843/63240; https://orcid.org/0000-0001-9516-5825; https://orcid.org/0000-0003-4357-8016
• topic: Gestão de processos de negócio; Metodologia BPM; Implementação de metodologia BPM; Instituições de ensino superior; Gestão de negócios; Controle de processo; Ensino superior

Currently, organizations are surrounded by a context of high in-formation volume, rising customer expectations, a continually changing environment, and increased competitiveness in the glob-al market. In this context the discipline of business process man-agement is consolidated, in the context in which the functional view of organizations is replaced by the process oriented view. The objective of the research was to map BPM methodologies ap-plied in Brazilian public higher education institutions. For this purpose, searches were made in Portal Capes' theses and dissertations database, and were found 14 BPM methodologies applied in the context of educational institutions. Through Bardin's (1977) Content Analysis methodology, the 14 methodologies were briefly described and compared. The most complete methodologies regarding the contemplation of stages of a BPM methodology were Miguel’s methodology (2015), Barbosa’s methodology (2016), Pi-na’s methodology (2013) and Oliveira’s methodology (2018).