The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy

Detalhes bibliográficos
Autor(a) principal: Sousa,Antonelly Assis Gregorio de
Data de Publicação: 2020
Outros Autores: Lima,Manoel Paulo da Silva, Fermam,Ricardo Kropf Santos
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Gestão & Produção
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2020000400214
Resumo: Abstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.
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spelling The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian NavyCertificationISO 9001Quality Management SystemsService Design ProjectAbstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.Universidade Federal de São Carlos2020-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2020000400214Gestão & Produção v.27 n.4 2020reponame:Gestão & Produçãoinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCAR10.1590/0104-530x4715-20info:eu-repo/semantics/openAccessSousa,Antonelly Assis Gregorio deLima,Manoel Paulo da SilvaFermam,Ricardo Kropf Santoseng2020-09-17T00:00:00Zoai:scielo:S0104-530X2020000400214Revistahttps://www.gestaoeproducao.com/PUBhttps://old.scielo.br/oai/scielo-oai.phpgp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br1806-96490104-530Xopendoar:2020-09-17T00:00Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)false
dc.title.none.fl_str_mv The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
title The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
spellingShingle The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
Sousa,Antonelly Assis Gregorio de
Certification
ISO 9001
Quality Management Systems
Service Design Project
title_short The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
title_full The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
title_fullStr The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
title_full_unstemmed The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
title_sort The design of the certification service of quality management systems ISO 9001: a case study in a military organization of the Brazilian Navy
author Sousa,Antonelly Assis Gregorio de
author_facet Sousa,Antonelly Assis Gregorio de
Lima,Manoel Paulo da Silva
Fermam,Ricardo Kropf Santos
author_role author
author2 Lima,Manoel Paulo da Silva
Fermam,Ricardo Kropf Santos
author2_role author
author
dc.contributor.author.fl_str_mv Sousa,Antonelly Assis Gregorio de
Lima,Manoel Paulo da Silva
Fermam,Ricardo Kropf Santos
dc.subject.por.fl_str_mv Certification
ISO 9001
Quality Management Systems
Service Design Project
topic Certification
ISO 9001
Quality Management Systems
Service Design Project
description Abstract: The Brazilian Navy is preparing to design, build and repair nuclear submarine. One of the initiatives adopted was the creation of the Naval Agency for Nuclear Safety and Quality (AgNSNQ) which aims to assist the licensing of nuclear and naval facilities and conformity assessment of Quality Management Systems. The concept of the certification service of management systems needs to be evaluated, before expending resources and people to develop. This article aimed to assess the characteristics of AgNSNQ to design the ISO 9001 QMS certification service through the service project model. A case study was conducted to evaluate the characteristics of the AgNSNQ concerning the criteria. The article's contributions indicate that AgNSNQ should primarily promote efforts to train its auditors to create favorable conditions for designing the ISO 9001 QMS certification service.
publishDate 2020
dc.date.none.fl_str_mv 2020-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2020000400214
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2020000400214
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/0104-530x4715-20
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Universidade Federal de São Carlos
publisher.none.fl_str_mv Universidade Federal de São Carlos
dc.source.none.fl_str_mv Gestão & Produção v.27 n.4 2020
reponame:Gestão & Produção
instname:Universidade Federal de São Carlos (UFSCAR)
instacron:UFSCAR
instname_str Universidade Federal de São Carlos (UFSCAR)
instacron_str UFSCAR
institution UFSCAR
reponame_str Gestão & Produção
collection Gestão & Produção
repository.name.fl_str_mv Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)
repository.mail.fl_str_mv gp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br
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