Principal causes and challenges for reducing product returns: applying FMEA in a case study

Detalhes bibliográficos
Autor(a) principal: Boccaletti,Bruna Caffaro
Data de Publicação: 2021
Outros Autores: Mello,Luiz Carlos Brasil de Brito, Bastos,Isadora de Paula
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Gestão & Produção
Texto Completo: http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000200211
Resumo: Abstract: The current economy has demanded from organizations greater quality in their operations, which makes necessary to avoid non-compliance of processes that generate extra expenses, efforts and influence satisfaction of clients. This article aims to understand main causes of products returns from market in a cosmetics company. Based on literature review and application of a quality tool, FMEA (Failure Modes and Effects Analysis), in the case study, solutions and their effects on the organization are evaluated. After studies, new solutions and suggestions were proposed to reduce organization's post-sale reverse logistics.
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spelling Principal causes and challenges for reducing product returns: applying FMEA in a case studyReverse logisticsMarket returnsCauses analysisFMEAAbstract: The current economy has demanded from organizations greater quality in their operations, which makes necessary to avoid non-compliance of processes that generate extra expenses, efforts and influence satisfaction of clients. This article aims to understand main causes of products returns from market in a cosmetics company. Based on literature review and application of a quality tool, FMEA (Failure Modes and Effects Analysis), in the case study, solutions and their effects on the organization are evaluated. After studies, new solutions and suggestions were proposed to reduce organization's post-sale reverse logistics.Universidade Federal de São Carlos2021-01-01info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersiontext/htmlhttp://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000200211Gestão & Produção v.28 n.2 2021reponame:Gestão & Produçãoinstname:Universidade Federal de São Carlos (UFSCAR)instacron:UFSCAR10.1590/1806-9649-2020v28e5115info:eu-repo/semantics/openAccessBoccaletti,Bruna CaffaroMello,Luiz Carlos Brasil de BritoBastos,Isadora de Paulaeng2021-05-28T00:00:00Zoai:scielo:S0104-530X2021000200211Revistahttps://www.gestaoeproducao.com/PUBhttps://old.scielo.br/oai/scielo-oai.phpgp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br1806-96490104-530Xopendoar:2021-05-28T00:00Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)false
dc.title.none.fl_str_mv Principal causes and challenges for reducing product returns: applying FMEA in a case study
title Principal causes and challenges for reducing product returns: applying FMEA in a case study
spellingShingle Principal causes and challenges for reducing product returns: applying FMEA in a case study
Boccaletti,Bruna Caffaro
Reverse logistics
Market returns
Causes analysis
FMEA
title_short Principal causes and challenges for reducing product returns: applying FMEA in a case study
title_full Principal causes and challenges for reducing product returns: applying FMEA in a case study
title_fullStr Principal causes and challenges for reducing product returns: applying FMEA in a case study
title_full_unstemmed Principal causes and challenges for reducing product returns: applying FMEA in a case study
title_sort Principal causes and challenges for reducing product returns: applying FMEA in a case study
author Boccaletti,Bruna Caffaro
author_facet Boccaletti,Bruna Caffaro
Mello,Luiz Carlos Brasil de Brito
Bastos,Isadora de Paula
author_role author
author2 Mello,Luiz Carlos Brasil de Brito
Bastos,Isadora de Paula
author2_role author
author
dc.contributor.author.fl_str_mv Boccaletti,Bruna Caffaro
Mello,Luiz Carlos Brasil de Brito
Bastos,Isadora de Paula
dc.subject.por.fl_str_mv Reverse logistics
Market returns
Causes analysis
FMEA
topic Reverse logistics
Market returns
Causes analysis
FMEA
description Abstract: The current economy has demanded from organizations greater quality in their operations, which makes necessary to avoid non-compliance of processes that generate extra expenses, efforts and influence satisfaction of clients. This article aims to understand main causes of products returns from market in a cosmetics company. Based on literature review and application of a quality tool, FMEA (Failure Modes and Effects Analysis), in the case study, solutions and their effects on the organization are evaluated. After studies, new solutions and suggestions were proposed to reduce organization's post-sale reverse logistics.
publishDate 2021
dc.date.none.fl_str_mv 2021-01-01
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000200211
url http://old.scielo.br/scielo.php?script=sci_arttext&pid=S0104-530X2021000200211
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 10.1590/1806-9649-2020v28e5115
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv text/html
dc.publisher.none.fl_str_mv Universidade Federal de São Carlos
publisher.none.fl_str_mv Universidade Federal de São Carlos
dc.source.none.fl_str_mv Gestão & Produção v.28 n.2 2021
reponame:Gestão & Produção
instname:Universidade Federal de São Carlos (UFSCAR)
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instacron_str UFSCAR
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reponame_str Gestão & Produção
collection Gestão & Produção
repository.name.fl_str_mv Gestão & Produção - Universidade Federal de São Carlos (UFSCAR)
repository.mail.fl_str_mv gp@dep.ufscar.br||revistagestaoemanalise@unichristus.edu.br
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