Absenteeism in specialized consultations referenced by the basic health unit of the family: case study

Detalhes bibliográficos
Autor(a) principal: Costa, Cesar Francisco Silva da
Data de Publicação: 2018
Outros Autores: Duarte, Priscila Munhoz, Vaghetti, Helena Heidtmann
Tipo de documento: Artigo
Idioma: por
Título da fonte: Saúde (Santa Maria)
Texto Completo: https://periodicos.ufsm.br/revistasaude/article/view/20922
Resumo: The study aimed to identify causes of absenteeism in referral consultations for medical specialties. A case study was conducted with subjects assisted by the Family Health Strategy of a municipality in southern Brazil, who in 2013 did not attend scheduled appointments. The referral documentation issued by the Basic Health Unit and the Appointment Center and interviews with users were sources of evidence. The data found were categorized and analyzed using the discursive textual analysis technique, where the outlined categories were: Waiting time for consultation; Notice of the date and time of the consultation; Reason for not attending. It was concluded that the documents to be sent to the Marking Center require careful attention. The monitoring of Community Health Agents to users before and after consultation is an action to reduce absenteeism. The solution requires user awareness.
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spelling Absenteeism in specialized consultations referenced by the basic health unit of the family: case studyAbsenteísmo em consultas especializadas referenciadas por unidade básica saúde da família: estudo de casoAccess to health servicesAbsenteeismHealth regulation and inspectionFamily health strategyAcesso aos serviços de saúdeAbsenteísmoRegulação e fiscalização em saúdeEstratégia saúde da famíliaThe study aimed to identify causes of absenteeism in referral consultations for medical specialties. A case study was conducted with subjects assisted by the Family Health Strategy of a municipality in southern Brazil, who in 2013 did not attend scheduled appointments. The referral documentation issued by the Basic Health Unit and the Appointment Center and interviews with users were sources of evidence. The data found were categorized and analyzed using the discursive textual analysis technique, where the outlined categories were: Waiting time for consultation; Notice of the date and time of the consultation; Reason for not attending. It was concluded that the documents to be sent to the Marking Center require careful attention. The monitoring of Community Health Agents to users before and after consultation is an action to reduce absenteeism. The solution requires user awareness.O estudo teve por objetivo identificar causas do absenteísmo em consultas referenciadas para especialidades médicas. Realizado estudo de caso tendo como sujeitos os usuários assistidos pela Estratégia Saúde da Família de um município no sul do Brasil, que no ano de 2013 não compareceram a consultas agendadas. Foram fontes de evidências a documentação de referenciamento emitidas pela Unidade Básica de Saúde e pela Central de Marcação de Consultas e as entrevistas realizadas com os usuários. Os dados encontrados foram categorizados e analisados utilizando-se a técnica da análise textual discursiva, onde as categorias delineadas foram: Tempo de espera para consulta; Aviso da data e horário da consulta; Motivo do não comparecimento. Concluiu-se que os documentos a serem encaminhados para a Central de Marcação exigem atenção criteriosa. O acompanhamento dos Agentes Comunitários de Saúde aos usuários antes e pós-consulta é uma ação para diminuir o absenteísmo. A solução exige conscientização dos usuários.  Universidade Federal de Santa Maria2018-04-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://periodicos.ufsm.br/revistasaude/article/view/2092210.5902/2236583420922Saúde (Santa Maria); Revista Saúde (Santa Maria), Vol.44, n.1, Jan./Abril 2018Saúde (Santa Maria); Revista Saúde (Santa Maria), Vol.44, n.1, Jan./Abril 20182236-58340103-4499reponame:Saúde (Santa Maria)instname:Universidade Federal de Santa Maria (UFSM)instacron:UFSMporhttps://periodicos.ufsm.br/revistasaude/article/view/20922/pdfCopyright (c) 2018 Saúde (Santa Maria)info:eu-repo/semantics/openAccessCosta, Cesar Francisco Silva daDuarte, Priscila MunhozVaghetti, Helena Heidtmann2020-01-30T19:34:38Zoai:ojs.pkp.sfu.ca:article/20922Revistahttps://periodicos.ufsm.br/revistasaudePUBhttps://periodicos.ufsm.br/revistasaude/oairevistasaude.ufsm@gmail.com || amanda.revsaude@gmail.com || beatriz.revsaude@gmail.com2236-58342236-5834opendoar:2020-01-30T19:34:38Saúde (Santa Maria) - Universidade Federal de Santa Maria (UFSM)false
dc.title.none.fl_str_mv Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
Absenteísmo em consultas especializadas referenciadas por unidade básica saúde da família: estudo de caso
title Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
spellingShingle Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
Costa, Cesar Francisco Silva da
Access to health services
Absenteeism
Health regulation and inspection
Family health strategy
Acesso aos serviços de saúde
Absenteísmo
Regulação e fiscalização em saúde
Estratégia saúde da família
title_short Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
title_full Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
title_fullStr Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
title_full_unstemmed Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
title_sort Absenteeism in specialized consultations referenced by the basic health unit of the family: case study
author Costa, Cesar Francisco Silva da
author_facet Costa, Cesar Francisco Silva da
Duarte, Priscila Munhoz
Vaghetti, Helena Heidtmann
author_role author
author2 Duarte, Priscila Munhoz
Vaghetti, Helena Heidtmann
author2_role author
author
dc.contributor.author.fl_str_mv Costa, Cesar Francisco Silva da
Duarte, Priscila Munhoz
Vaghetti, Helena Heidtmann
dc.subject.por.fl_str_mv Access to health services
Absenteeism
Health regulation and inspection
Family health strategy
Acesso aos serviços de saúde
Absenteísmo
Regulação e fiscalização em saúde
Estratégia saúde da família
topic Access to health services
Absenteeism
Health regulation and inspection
Family health strategy
Acesso aos serviços de saúde
Absenteísmo
Regulação e fiscalização em saúde
Estratégia saúde da família
description The study aimed to identify causes of absenteeism in referral consultations for medical specialties. A case study was conducted with subjects assisted by the Family Health Strategy of a municipality in southern Brazil, who in 2013 did not attend scheduled appointments. The referral documentation issued by the Basic Health Unit and the Appointment Center and interviews with users were sources of evidence. The data found were categorized and analyzed using the discursive textual analysis technique, where the outlined categories were: Waiting time for consultation; Notice of the date and time of the consultation; Reason for not attending. It was concluded that the documents to be sent to the Marking Center require careful attention. The monitoring of Community Health Agents to users before and after consultation is an action to reduce absenteeism. The solution requires user awareness.
publishDate 2018
dc.date.none.fl_str_mv 2018-04-18
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://periodicos.ufsm.br/revistasaude/article/view/20922
10.5902/2236583420922
url https://periodicos.ufsm.br/revistasaude/article/view/20922
identifier_str_mv 10.5902/2236583420922
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://periodicos.ufsm.br/revistasaude/article/view/20922/pdf
dc.rights.driver.fl_str_mv Copyright (c) 2018 Saúde (Santa Maria)
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2018 Saúde (Santa Maria)
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
publisher.none.fl_str_mv Universidade Federal de Santa Maria
dc.source.none.fl_str_mv Saúde (Santa Maria); Revista Saúde (Santa Maria), Vol.44, n.1, Jan./Abril 2018
Saúde (Santa Maria); Revista Saúde (Santa Maria), Vol.44, n.1, Jan./Abril 2018
2236-5834
0103-4499
reponame:Saúde (Santa Maria)
instname:Universidade Federal de Santa Maria (UFSM)
instacron:UFSM
instname_str Universidade Federal de Santa Maria (UFSM)
instacron_str UFSM
institution UFSM
reponame_str Saúde (Santa Maria)
collection Saúde (Santa Maria)
repository.name.fl_str_mv Saúde (Santa Maria) - Universidade Federal de Santa Maria (UFSM)
repository.mail.fl_str_mv revistasaude.ufsm@gmail.com || amanda.revsaude@gmail.com || beatriz.revsaude@gmail.com
_version_ 1799944000147292161

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