Antecedentes contextuais dos comportamentos de cidadania organizacional

Detalhes bibliográficos
Autor(a) principal: Andrade, Taís de
Data de Publicação: 2017
Tipo de documento: Tese
Idioma: por
Título da fonte: Manancial - Repositório Digital da UFSM
Texto Completo: http://repositorio.ufsm.br/handle/1/14142
Resumo: Organizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations.
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spelling Antecedentes contextuais dos comportamentos de cidadania organizacionalContextual antecedents of the organizational citizenship behaviorComportamento de cidadania organizacionalConfiança interpessoalConfiança organizacionalSuporte organizacionalOrganizational citizenship behaviorInterpersonal trustOrganizational trustOrganizational supportCNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAOOrganizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations.O Comportamento de Cidadania Organizacional tem sido considerado vital para o funcionamento das organizações, uma vez que este comportamento denota a cooperação espontânea dos indivíduos e seu envolvimento com atividades, além daquelas prescritas para a execução de seu papel formal. Assim, o objetivo geral deste estudo consistiu em propor e aplicar um framework de análise dos Comportamentos de Cidadania Organizacional composto por antecedentes contextuais associados à Confiança Interpessoal, Confiança Organizacional e Suporte Organizacional, visando estabelecer interações entre estes. Para tanto, realizou-se uma pesquisa de caráter descritivo do tipo survey, valendo-se de metodologias quantitativas para o levantamento e análise dos resultados. Inicialmente realizou-se a tradução, adaptação transcultural e validação da escala de Comportamentos de Cidadania Organizacional para Trabalhadores do Conhecimento e a medida de Confiança Interpessoal no contexto nacional. Após estas etapas foi realizado um estudo piloto com a aplicação desses questionários a 247 trabalhadores do setor educacional privado. A segunda etapa do estudo consistiu na aplicação da pesquisa a 988 trabalhadores do setor educacional pertencente a treze organizações de ensino privadas. Os dados obtidos foram analisados com o apoio do software SPSS e AMOS, por meio da Modelagem de Equações Estruturais (MEE). Os principais resultados encontrados expõem a relação de influência dos antecedentes contextuais sobre os Comportamentos de Cidadania Organizacional para Trabalhadores do Conhecimento, sendo que todos os construtos exerceram influência positiva e significativa sobre o CCO. Entre os antecedentes contextuais o que mais exerceu impacto sobre o CCO foi a Confiança Interpessoal. As hipóteses definidas a partir dos argumentos teóricos apresentados foram, em sua maioria, confirmadas. Ainda, ao comprovar a influência dos antecedentes contextuais sobre o Comportamento de Cidadania Organizacional, este estudo possibilitou um novo olhar para o CCO, considerado um tema emergente nos estudos sobre Comportamento Organizacional. As reflexões que emergem com os achados desta pesquisa, sugerem que o contexto social, onde ocorrem as interações entre os indivíduos e entre estes e a organização, assume um papel central no estímulo aos comportamentos dos membros nas organizações.Universidade Federal de Santa MariaBrasilAdministraçãoUFSMPrograma de Pós-Graduação em AdministraçãoCentro de Ciências Sociais e HumanasEstivalete, Vania de Fátima Barroshttp://lattes.cnpq.br/6802457117269462Gomes, Clandia Maffinihttp://lattes.cnpq.br/2010827580929023Löbler, Mauri Leodirhttp://lattes.cnpq.br/7320669188854401Oltramari, Andrea Poletohttp://lattes.cnpq.br/1704115053163728Begnis, Heron Sergio Moreirahttp://lattes.cnpq.br/9841035320952533Andrade, Taís de2018-08-31T12:39:02Z2018-08-31T12:39:02Z2017-03-10info:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/doctoralThesisapplication/pdfhttp://repositorio.ufsm.br/handle/1/14142porAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/openAccessreponame:Manancial - Repositório Digital da UFSMinstname:Universidade Federal de Santa Maria (UFSM)instacron:UFSM2018-08-31T12:39:03Zoai:repositorio.ufsm.br:1/14142Biblioteca Digital de Teses e Dissertaçõeshttps://repositorio.ufsm.br/ONGhttps://repositorio.ufsm.br/oai/requestatendimento.sib@ufsm.br||tedebc@gmail.comopendoar:2018-08-31T12:39:03Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)false
dc.title.none.fl_str_mv Antecedentes contextuais dos comportamentos de cidadania organizacional
Contextual antecedents of the organizational citizenship behavior
title Antecedentes contextuais dos comportamentos de cidadania organizacional
spellingShingle Antecedentes contextuais dos comportamentos de cidadania organizacional
Andrade, Taís de
Comportamento de cidadania organizacional
Confiança interpessoal
Confiança organizacional
Suporte organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational trust
Organizational support
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
title_short Antecedentes contextuais dos comportamentos de cidadania organizacional
title_full Antecedentes contextuais dos comportamentos de cidadania organizacional
title_fullStr Antecedentes contextuais dos comportamentos de cidadania organizacional
title_full_unstemmed Antecedentes contextuais dos comportamentos de cidadania organizacional
title_sort Antecedentes contextuais dos comportamentos de cidadania organizacional
author Andrade, Taís de
author_facet Andrade, Taís de
author_role author
dc.contributor.none.fl_str_mv Estivalete, Vania de Fátima Barros
http://lattes.cnpq.br/6802457117269462
Gomes, Clandia Maffini
http://lattes.cnpq.br/2010827580929023
Löbler, Mauri Leodir
http://lattes.cnpq.br/7320669188854401
Oltramari, Andrea Poleto
http://lattes.cnpq.br/1704115053163728
Begnis, Heron Sergio Moreira
http://lattes.cnpq.br/9841035320952533
dc.contributor.author.fl_str_mv Andrade, Taís de
dc.subject.por.fl_str_mv Comportamento de cidadania organizacional
Confiança interpessoal
Confiança organizacional
Suporte organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational trust
Organizational support
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
topic Comportamento de cidadania organizacional
Confiança interpessoal
Confiança organizacional
Suporte organizacional
Organizational citizenship behavior
Interpersonal trust
Organizational trust
Organizational support
CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO
description Organizational Citizenship Behavior has been considered vital for the functioning of organizations, since this behavior denotes the spontaneous cooperation of individuals and their involvement with activities, in addition to those prescribed for the execution of their formal role. Thus, the general objective of this study was to propose and apply a framework for the analysis of Organizational Citizenship Behaviors, composed of contextual antecedents associated to Interpersonal Trust, Organizational Trust and Organizational Support, aiming to establish interactions between them. For that, a descriptive research of the type survey was carried out, using quantitative methodologies for the survey and analysis of the results. The translation, the cross-cultural adaptation and validation of the scale of Organizational Citizenship Behaviors for Knowledge Workers and the measure of Interpersonal Trust in the national context were initially carried out. After these steps, a pilot study was carried out with the application of these questionnaires to 247 workers from the private educational sector. The second stage of the study consisted in the application of the survey to 988 workers of the educational sector belonging to thirteen private educational organizations. The obtained data were analyzed with the support of the software SPSS and AMOS, through the Modeling of Structural Equations (MSE). The main results show the relationship of influence of the contextual antecedents on the Organizational Citizenship Behaviors for Knowledge Workers, and all the constructs had a positive and significant influence on the OCB. Among the contextual antecedents, the one that most affected the OCB was Interpersonal Confidence. The hypotheses defined from the theoretical arguments presented were, for the most part, confirmed. Also, by confirming the influence of the contextual antecedents on Organizational Citizenship Behavior, the study allowed a new look at the OCB, considered an emerging theme in the studies on Organizational Behavior. The reflections that emerge from the findings of this research suggest that the social context, where interactions occur between individuals and between them and the organization, plays a central role in stimulating the behaviors of members in organizations.
publishDate 2017
dc.date.none.fl_str_mv 2017-03-10
2018-08-31T12:39:02Z
2018-08-31T12:39:02Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/doctoralThesis
format doctoralThesis
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://repositorio.ufsm.br/handle/1/14142
url http://repositorio.ufsm.br/handle/1/14142
dc.language.iso.fl_str_mv por
language por
dc.rights.driver.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 International
http://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Santa Maria
Brasil
Administração
UFSM
Programa de Pós-Graduação em Administração
Centro de Ciências Sociais e Humanas
publisher.none.fl_str_mv Universidade Federal de Santa Maria
Brasil
Administração
UFSM
Programa de Pós-Graduação em Administração
Centro de Ciências Sociais e Humanas
dc.source.none.fl_str_mv reponame:Manancial - Repositório Digital da UFSM
instname:Universidade Federal de Santa Maria (UFSM)
instacron:UFSM
instname_str Universidade Federal de Santa Maria (UFSM)
instacron_str UFSM
institution UFSM
reponame_str Manancial - Repositório Digital da UFSM
collection Manancial - Repositório Digital da UFSM
repository.name.fl_str_mv Manancial - Repositório Digital da UFSM - Universidade Federal de Santa Maria (UFSM)
repository.mail.fl_str_mv atendimento.sib@ufsm.br||tedebc@gmail.com
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