Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Revista Brasileira de Economia Social e do Trabalho |
Texto Completo: | https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528 |
Resumo: | Citizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role. |
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Revista Brasileira de Economia Social e do Trabalho |
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Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?Pandemia, servicios públicos y trabajadores vulnerables en Portugal: ¿una relación ambivalente?Pandémie, services publics et travailleurs vulnérables au Portugal: une relation ambivalente?Pandemia, serviços públicos e trabalhadores vulneráveis em Portugal: uma relação ambivalente?Covid-19 pandémique - PortugalServices publics - PortugalRéflexivité - PortugalProtection sociale - PortugalPandemia Covid-19 - PortugalServicios públicos - PortugalReflexividad - PortugalProtección social - PortugalPandemia Covid-19 - PortugalServiços públicos - PortugalReflexividade - PortugalProteção social - PortugalCovid-19 pandemic - PortugalPublic services - PortugalReflexivity - PortugalSocial protection - PortugalCitizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role.Los ciudadanos son la razón de ser de los servicios públicos. La pandemia de Covid-19 puso de manifiesto su importancia, pero también reveló sus deficiencias y la necesidad de reforzarlas. Este artículo analiza un conjunto de experiencias relacionales de los trabajadores vulnerables con los servicios públicos, en particular con los servicios de empleo y seguridad social, salud, educación y transporte. A partir de 53 entrevistas, realizadas entre 2019 y 2020, y un follow-up de 14 casos seguidos durante el primer confinamiento de la pandemia, el objetivo es comprender cómo se desarrolló el proceso de interacción y se formaron las percepciones sobre estos servicios. Los resultados, aunque ambivalentes, en el sentido de que revelan tensiones entre las necesidades y las críticas a su funcionamiento, apuntan a una revalorización de los servicios públicos, concretamente en un contexto de crisis, en el que estaban llamados a desempeñar un papel crucial e insustituible.Les citoyens sont la raison d'être des services publics. La pandémie de Covid-19 a mis en évidence leur importance, mais a également révélé des lacunes et la nécessité de les renforcer. Cet article analyse un ensemble d'expériences relationnelles de travailleurs vulnérables avec les services publics, en particulier avec les services d'emploi et de sécurité sociale, de santé, d'éducation et de transport. Sur la base de 53 entretiens, réalisés entre 2019 et 2020, et d'un follow-up de 14 cas suivis lors du premier confinement de la pandémie, l'objectif est de comprendre comment le processus d'interaction s'est développé et a formé les perceptions sur ces services. Les résultats, bien qu'ambivalents, dans le sens où ils révèlent des tensions entre les besoins et les critiques sur leur fonctionnement, indiquent une revalorisation des services publics, notamment dans un contexte de crise, où ils ont été appelés à jouer un rôle crucial et irremplaçable.Os cidadãos são a razão de ser dos serviços públicos. A pandemia de Covid-19 realçou a sua importância, mas também revelou insuficiências e a necessidade de os reforçar. Este artigo analisa um conjunto de experiências relacionais de trabalhadores vulneráveis com os serviços públicos, em particular com os serviços de emprego e segurança social, saúde, educação e transportes. Com base em 53 entrevistas, realizadas entre 2019 e 2020, e um follow-up de 14 casos seguidos durante o primeiro confinamento da pandemia, o objetivo é compreender como se desenvolveu o processo de interação e formou a perceção sobre estes serviços. Os resultados, embora ambivalentes, no sentido em que revelam tensões entre necessidades e críticas ao seu funcionamento, apontam para uma revalorização dos serviços públicos, nomeadamente num contexto de crise, onde foram chamados a desempenhar um papel crucial e insubstituível.Universidade Estadual de Campinas2022-07-16info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoTexteTextoinfo:eu-repo/semantics/otherapplication/pdfhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/1652810.20396/rbest.v4i00.16528RBEST Revista Brasileira de Economia Social e do Trabalho; v. 4 (2022): Dossiê: Proteção social em tempos de austeridade; e022003Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Protección social en tiempos de austeridad; e022003RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Social protection in times of austerity; e022003RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: La protection sociale en période d'austérité; e0220032674-9564reponame:Revista Brasileira de Economia Social e do Trabalhoinstname:Universidade Estadual de Campinas (Unicamp)instacron:UNICAMPporhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528/11422Portugal; ContemporaryPortugal; contemporáneoPortugal; contemporainePortugal; ContemporâneoCopyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assishttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessCaleiras, JorgeCarmo, Renato Miguel doRoque, IsabelAssis, Rodrigo Vieira de2022-07-18T12:55:00Zoai:inpec.econtents.bc.unicamp.br:article/16528Revistahttps://econtents.bc.unicamp.br/inpec/index.php/rbest/indexPUBhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/oairbest@unicamp.br || ppec@unicamp.br2674-95642674-9564opendoar:2022-07-18T12:55Revista Brasileira de Economia Social e do Trabalho - Universidade Estadual de Campinas (Unicamp)false |
dc.title.none.fl_str_mv |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? Pandemia, servicios públicos y trabajadores vulnerables en Portugal: ¿una relación ambivalente? Pandémie, services publics et travailleurs vulnérables au Portugal: une relation ambivalente? Pandemia, serviços públicos e trabalhadores vulneráveis em Portugal: uma relação ambivalente? |
title |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
spellingShingle |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? Caleiras, Jorge Covid-19 pandémique - Portugal Services publics - Portugal Réflexivité - Portugal Protection sociale - Portugal Pandemia Covid-19 - Portugal Servicios públicos - Portugal Reflexividad - Portugal Protección social - Portugal Pandemia Covid-19 - Portugal Serviços públicos - Portugal Reflexividade - Portugal Proteção social - Portugal Covid-19 pandemic - Portugal Public services - Portugal Reflexivity - Portugal Social protection - Portugal |
title_short |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
title_full |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
title_fullStr |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
title_full_unstemmed |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
title_sort |
Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation? |
author |
Caleiras, Jorge |
author_facet |
Caleiras, Jorge Carmo, Renato Miguel do Roque, Isabel Assis, Rodrigo Vieira de |
author_role |
author |
author2 |
Carmo, Renato Miguel do Roque, Isabel Assis, Rodrigo Vieira de |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Caleiras, Jorge Carmo, Renato Miguel do Roque, Isabel Assis, Rodrigo Vieira de |
dc.subject.por.fl_str_mv |
Covid-19 pandémique - Portugal Services publics - Portugal Réflexivité - Portugal Protection sociale - Portugal Pandemia Covid-19 - Portugal Servicios públicos - Portugal Reflexividad - Portugal Protección social - Portugal Pandemia Covid-19 - Portugal Serviços públicos - Portugal Reflexividade - Portugal Proteção social - Portugal Covid-19 pandemic - Portugal Public services - Portugal Reflexivity - Portugal Social protection - Portugal |
topic |
Covid-19 pandémique - Portugal Services publics - Portugal Réflexivité - Portugal Protection sociale - Portugal Pandemia Covid-19 - Portugal Servicios públicos - Portugal Reflexividad - Portugal Protección social - Portugal Pandemia Covid-19 - Portugal Serviços públicos - Portugal Reflexividade - Portugal Proteção social - Portugal Covid-19 pandemic - Portugal Public services - Portugal Reflexivity - Portugal Social protection - Portugal |
description |
Citizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-07-16 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion Texto Texte Texto info:eu-repo/semantics/other |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528 10.20396/rbest.v4i00.16528 |
url |
https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528 |
identifier_str_mv |
10.20396/rbest.v4i00.16528 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528/11422 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assis https://creativecommons.org/licenses/by-nc-sa/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assis https://creativecommons.org/licenses/by-nc-sa/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.coverage.none.fl_str_mv |
Portugal; Contemporary Portugal; contemporáneo Portugal; contemporaine Portugal; Contemporâneo |
dc.publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
publisher.none.fl_str_mv |
Universidade Estadual de Campinas |
dc.source.none.fl_str_mv |
RBEST Revista Brasileira de Economia Social e do Trabalho; v. 4 (2022): Dossiê: Proteção social em tempos de austeridade; e022003 Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Protección social en tiempos de austeridad; e022003 RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Social protection in times of austerity; e022003 RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: La protection sociale en période d'austérité; e022003 2674-9564 reponame:Revista Brasileira de Economia Social e do Trabalho instname:Universidade Estadual de Campinas (Unicamp) instacron:UNICAMP |
instname_str |
Universidade Estadual de Campinas (Unicamp) |
instacron_str |
UNICAMP |
institution |
UNICAMP |
reponame_str |
Revista Brasileira de Economia Social e do Trabalho |
collection |
Revista Brasileira de Economia Social e do Trabalho |
repository.name.fl_str_mv |
Revista Brasileira de Economia Social e do Trabalho - Universidade Estadual de Campinas (Unicamp) |
repository.mail.fl_str_mv |
rbest@unicamp.br || ppec@unicamp.br |
_version_ |
1797049011963691008 |