Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?

Detalhes bibliográficos
Autor(a) principal: Caleiras, Jorge
Data de Publicação: 2022
Outros Autores: Carmo, Renato Miguel do, Roque, Isabel, Assis, Rodrigo Vieira de
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista Brasileira de Economia Social e do Trabalho
Texto Completo: https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528
Resumo: Citizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role.
id UNICAMP-22_9b51bfb89dbc67f46fe2751b4bba3f0b
oai_identifier_str oai:inpec.econtents.bc.unicamp.br:article/16528
network_acronym_str UNICAMP-22
network_name_str Revista Brasileira de Economia Social e do Trabalho
repository_id_str
spelling Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?Pandemia, servicios públicos y trabajadores vulnerables en Portugal: ¿una relación ambivalente?Pandémie, services publics et travailleurs vulnérables au Portugal: une relation ambivalente?Pandemia, serviços públicos e trabalhadores vulneráveis em Portugal: uma relação ambivalente?Covid-19 pandémique - PortugalServices publics - PortugalRéflexivité - PortugalProtection sociale - PortugalPandemia Covid-19 - PortugalServicios públicos - PortugalReflexividad - PortugalProtección social - PortugalPandemia Covid-19 - PortugalServiços públicos - PortugalReflexividade - PortugalProteção social - PortugalCovid-19 pandemic - PortugalPublic services - PortugalReflexivity - PortugalSocial protection - PortugalCitizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role.Los ciudadanos son la razón de ser de los servicios públicos. La pandemia de Covid-19 puso de manifiesto su importancia, pero también reveló sus deficiencias y la necesidad de reforzarlas. Este artículo analiza un conjunto de experiencias relacionales de los trabajadores vulnerables con los servicios públicos, en particular con los servicios de empleo y seguridad social, salud, educación y transporte. A partir de 53 entrevistas, realizadas entre 2019 y 2020, y un follow-up de 14 casos seguidos durante el primer confinamiento de la pandemia, el objetivo es comprender cómo se desarrolló el proceso de interacción y se formaron las percepciones sobre estos servicios. Los resultados, aunque ambivalentes, en el sentido de que revelan tensiones entre las necesidades y las críticas a su funcionamiento, apuntan a una revalorización de los servicios públicos, concretamente en un contexto de crisis, en el que estaban llamados a desempeñar un papel crucial e insustituible.Les citoyens sont la raison d'être des services publics. La pandémie de Covid-19 a mis en évidence leur importance, mais a également révélé des lacunes et la nécessité de les renforcer. Cet article analyse un ensemble d'expériences relationnelles de travailleurs vulnérables avec les services publics, en particulier avec les services d'emploi et de sécurité sociale, de santé, d'éducation et de transport. Sur la base de 53 entretiens, réalisés entre 2019 et 2020, et d'un follow-up de 14 cas suivis lors du premier confinement de la pandémie, l'objectif est de comprendre comment le processus d'interaction s'est développé et a formé les perceptions sur ces services. Les résultats, bien qu'ambivalents, dans le sens où ils révèlent des tensions entre les besoins et les critiques sur leur fonctionnement, indiquent une revalorisation des services publics, notamment dans un contexte de crise, où ils ont été appelés à jouer un rôle crucial et irremplaçable.Os cidadãos são a razão de ser dos serviços públicos. A pandemia de Covid-19 realçou a sua importância, mas também revelou insuficiências e a necessidade de os reforçar. Este artigo analisa um conjunto de experiências relacionais de trabalhadores vulneráveis com os serviços públicos, em particular com os serviços de emprego e segurança social, saúde, educação e transportes. Com base em 53 entrevistas, realizadas entre 2019 e 2020, e um follow-up de 14 casos seguidos durante o primeiro confinamento da pandemia, o objetivo é compreender como se desenvolveu o processo de interação e formou a perceção sobre estes serviços. Os resultados, embora ambivalentes, no sentido em que revelam tensões entre necessidades e críticas ao seu funcionamento, apontam para uma revalorização dos serviços públicos, nomeadamente num contexto de crise, onde foram chamados a desempenhar um papel crucial e insubstituível.Universidade Estadual de Campinas2022-07-16info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTextoTexteTextoinfo:eu-repo/semantics/otherapplication/pdfhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/1652810.20396/rbest.v4i00.16528RBEST Revista Brasileira de Economia Social e do Trabalho; v. 4 (2022): Dossiê: Proteção social em tempos de austeridade; e022003Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Protección social en tiempos de austeridad; e022003RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Social protection in times of austerity; e022003RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: La protection sociale en période d'austérité; e0220032674-9564reponame:Revista Brasileira de Economia Social e do Trabalhoinstname:Universidade Estadual de Campinas (Unicamp)instacron:UNICAMPporhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528/11422Portugal; ContemporaryPortugal; contemporáneoPortugal; contemporainePortugal; ContemporâneoCopyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assishttps://creativecommons.org/licenses/by-nc-sa/4.0info:eu-repo/semantics/openAccessCaleiras, JorgeCarmo, Renato Miguel doRoque, IsabelAssis, Rodrigo Vieira de2022-07-18T12:55:00Zoai:inpec.econtents.bc.unicamp.br:article/16528Revistahttps://econtents.bc.unicamp.br/inpec/index.php/rbest/indexPUBhttps://econtents.bc.unicamp.br/inpec/index.php/rbest/oairbest@unicamp.br || ppec@unicamp.br2674-95642674-9564opendoar:2022-07-18T12:55Revista Brasileira de Economia Social e do Trabalho - Universidade Estadual de Campinas (Unicamp)false
dc.title.none.fl_str_mv Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
Pandemia, servicios públicos y trabajadores vulnerables en Portugal: ¿una relación ambivalente?
Pandémie, services publics et travailleurs vulnérables au Portugal: une relation ambivalente?
Pandemia, serviços públicos e trabalhadores vulneráveis em Portugal: uma relação ambivalente?
title Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
spellingShingle Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
Caleiras, Jorge
Covid-19 pandémique - Portugal
Services publics - Portugal
Réflexivité - Portugal
Protection sociale - Portugal
Pandemia Covid-19 - Portugal
Servicios públicos - Portugal
Reflexividad - Portugal
Protección social - Portugal
Pandemia Covid-19 - Portugal
Serviços públicos - Portugal
Reflexividade - Portugal
Proteção social - Portugal
Covid-19 pandemic - Portugal
Public services - Portugal
Reflexivity - Portugal
Social protection - Portugal
title_short Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
title_full Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
title_fullStr Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
title_full_unstemmed Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
title_sort Pandemic, public services and vulnerable workers in Portugal: an ambivalent relation?
author Caleiras, Jorge
author_facet Caleiras, Jorge
Carmo, Renato Miguel do
Roque, Isabel
Assis, Rodrigo Vieira de
author_role author
author2 Carmo, Renato Miguel do
Roque, Isabel
Assis, Rodrigo Vieira de
author2_role author
author
author
dc.contributor.author.fl_str_mv Caleiras, Jorge
Carmo, Renato Miguel do
Roque, Isabel
Assis, Rodrigo Vieira de
dc.subject.por.fl_str_mv Covid-19 pandémique - Portugal
Services publics - Portugal
Réflexivité - Portugal
Protection sociale - Portugal
Pandemia Covid-19 - Portugal
Servicios públicos - Portugal
Reflexividad - Portugal
Protección social - Portugal
Pandemia Covid-19 - Portugal
Serviços públicos - Portugal
Reflexividade - Portugal
Proteção social - Portugal
Covid-19 pandemic - Portugal
Public services - Portugal
Reflexivity - Portugal
Social protection - Portugal
topic Covid-19 pandémique - Portugal
Services publics - Portugal
Réflexivité - Portugal
Protection sociale - Portugal
Pandemia Covid-19 - Portugal
Servicios públicos - Portugal
Reflexividad - Portugal
Protección social - Portugal
Pandemia Covid-19 - Portugal
Serviços públicos - Portugal
Reflexividade - Portugal
Proteção social - Portugal
Covid-19 pandemic - Portugal
Public services - Portugal
Reflexivity - Portugal
Social protection - Portugal
description Citizens are the raison d'être of public services. The Covid-19 pandemic revealed its relevance, but also flaws in these services and the need to strengthen their role. This article analyses a set of vulnerable workers and their relational experiences with public services, in particular with the Employment, Social Security, Health, Education and Public Transportation services. Focusing on 53 interviews, conducted between 2019 and 2020, and on a set of 14 follow-up cases analysed during the first lockdown, the aim is to understand the interaction process and the development of perceptions regarding public services. The results, although ambivalent, revealed tensions between the needs and the criticism regarding their functioning, also pointing out to the revaluation of public services, particularly in a context of crisis, where they were called to play a crucial and irreplaceable role.
publishDate 2022
dc.date.none.fl_str_mv 2022-07-16
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Texto
Texte
Texto
info:eu-repo/semantics/other
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528
10.20396/rbest.v4i00.16528
url https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528
identifier_str_mv 10.20396/rbest.v4i00.16528
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://econtents.bc.unicamp.br/inpec/index.php/rbest/article/view/16528/11422
dc.rights.driver.fl_str_mv Copyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assis
https://creativecommons.org/licenses/by-nc-sa/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Copyright (c) 2022 Jorge Caleiras, Renato Miguel do Carmo, Isabel Roque, Rodrigo Vieira de Assis
https://creativecommons.org/licenses/by-nc-sa/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.coverage.none.fl_str_mv Portugal; Contemporary
Portugal; contemporáneo
Portugal; contemporaine
Portugal; Contemporâneo
dc.publisher.none.fl_str_mv Universidade Estadual de Campinas
publisher.none.fl_str_mv Universidade Estadual de Campinas
dc.source.none.fl_str_mv RBEST Revista Brasileira de Economia Social e do Trabalho; v. 4 (2022): Dossiê: Proteção social em tempos de austeridade; e022003
Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Protección social en tiempos de austeridad; e022003
RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: Social protection in times of austerity; e022003
RBEST: Revista Brasileira de Economia Social e do Trabalho; Vol. 4 (2022): Dossier: La protection sociale en période d'austérité; e022003
2674-9564
reponame:Revista Brasileira de Economia Social e do Trabalho
instname:Universidade Estadual de Campinas (Unicamp)
instacron:UNICAMP
instname_str Universidade Estadual de Campinas (Unicamp)
instacron_str UNICAMP
institution UNICAMP
reponame_str Revista Brasileira de Economia Social e do Trabalho
collection Revista Brasileira de Economia Social e do Trabalho
repository.name.fl_str_mv Revista Brasileira de Economia Social e do Trabalho - Universidade Estadual de Campinas (Unicamp)
repository.mail.fl_str_mv rbest@unicamp.br || ppec@unicamp.br
_version_ 1797049011963691008

Registros relacionados