Exchange of technological knowledge from the perspective of the theory of social network analysis in telework
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/26807 |
Resumo: | This research aims to evaluate how tacit technological knowledge exchanges occur, through a social network formed by employees of the maintenance programming sector, during teleworking, in an oil and gas company from the perspective of social network analysis theory -SNA. To this end, an action-research of a qualitative participatory nature of descriptive nature was carried out, through a single case study. As main results, the SNA measures calculated in this study showed that social networks in the maintenance programming sector influence the adequacy of actors to the organization in the exchange of technological knowledge, even though its density is average, with a value of 36.6%, as well as were considered important as exchanges of knowledge about the SAP software, by all actors, even if they do not use them. Finally, communication between the actors in the network needs to be improved, as the lowest density (14.7%) and strong ties directed at actors P13 and P16 are obtained. It is concluded that the results indicate the importance of treating the relationships of social actors as a factor that is directly linked to knowledge management, in the exchange of tacit technological knowledge as a learning factor in telework. |
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Exchange of technological knowledge from the perspective of the theory of social network analysis in teleworkIntercambio de conocimientos tecnológicos bajo la teoría del análisis de redes sociales en el teletrabajoTroca de conhecimento tecnológico sob a ótica da teoria de análise de redes sociais no teletrabalhoAnálisis de redes socialesIntercambio de conocimientoTeletrabajo.Social network analysisExchange of knowledgeTelework.Análise redes sociaisTrocas de conhecimentosTeletrabalho.This research aims to evaluate how tacit technological knowledge exchanges occur, through a social network formed by employees of the maintenance programming sector, during teleworking, in an oil and gas company from the perspective of social network analysis theory -SNA. To this end, an action-research of a qualitative participatory nature of descriptive nature was carried out, through a single case study. As main results, the SNA measures calculated in this study showed that social networks in the maintenance programming sector influence the adequacy of actors to the organization in the exchange of technological knowledge, even though its density is average, with a value of 36.6%, as well as were considered important as exchanges of knowledge about the SAP software, by all actors, even if they do not use them. Finally, communication between the actors in the network needs to be improved, as the lowest density (14.7%) and strong ties directed at actors P13 and P16 are obtained. It is concluded that the results indicate the importance of treating the relationships of social actors as a factor that is directly linked to knowledge management, in the exchange of tacit technological knowledge as a learning factor in telework.Esta investigación tiene como objetivo evaluar cómo ocurren los intercambios tácitos de conocimiento tecnológico, a través de una red social formada por empleados del sector de programación de mantenimiento, durante el teletrabajo, de una empresa de petróleo y gas desde la perspectiva de la teoría del análisis de redes sociales -ARS. Para ello, se realizó una investigación-acción de carácter cualitativo participativo de carácter descriptivo, a través de un estudio de caso único. Como principales resultados, las medidas de ARS calculadas en este estudio mostraron que las redes sociales en el sector de programación de mantenimiento influyen en la adecuación de los actores a la organización en el intercambio de conocimiento tecnológico, aunque su densidad es media, con un valor de 36,6%, como así como el intercambio de conocimientos sobre el software SAP, por parte de todos los actores, incluso si no los utilizan, fueron considerados importantes. Finalmente, es necesario mejorar la comunicación entre los actores de la red, ya que tuvo la menor densidad (14,7%) y fuertes lazos dirigidos a los actores P13 y P16. Se concluye que los resultados indican la importancia de tratar las relaciones de los actores sociales como un factor directamente ligado a la gestión del conocimiento, en el intercambio de conocimiento tecnológico tácito como factor de aprendizaje en el teletrabajo.Esta pesquisa tem como objetivo avaliar como ocorrem as trocas de conhecimentos tácitos tecnológicos, através de rede social formada pelos funcionários do setor de programação da manutenção, durante o teletrabalho, de uma empresa de petróleo e gás sob a ótica da teoria de análise de redes sociais-ARS. Para tal, foi feita uma pesquisa-ação de natureza participativa qualitativa de cunho descritivo, por meio de um estudo de caso único. Como principais resultados, as medidas de ARS calculadas neste estudo evidenciaram que as redes sociais do setor de programação da manutenção influenciam a adequação dos atores à organização nas trocas de conhecimentos tecnológicos, mesmo sua densidade sendo média, com um valor de 36,6%, bem como foram consideradas importantes as trocas de conhecimentos sobre o software SAP, por todos os atores, mesmo que não as utilizem. Por fim, a comunicação entre os atores da rede precisa ser melhorada, pois obteve a menor densidade (14,7%) e laços fortes direcionados nos atores P13 e P16. Conclui-se que os resultados indicam a importância de se tratar as relações dos atores sociais como um fator que está diretamente ligado à gestão do conhecimento, nas trocas de conhecimento tácito tecnológico como fator de aprendizagem no teletrabalho.Research, Society and Development2022-08-04info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/2680710.33448/rsd-v11i10.26807Research, Society and Development; Vol. 11 No. 10; e374111026807Research, Society and Development; Vol. 11 Núm. 10; e374111026807Research, Society and Development; v. 11 n. 10; e3741110268072525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/26807/27885Copyright (c) 2022 Rubem Alves Figueredo; Maria Conceicao Melo Silva Luft ; Florence Cavalcanti Heber Pedreira de Freitas; Jefferson David Araujo Saleshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessFigueredo, Rubem Alves Luft , Maria Conceicao Melo Silva Freitas, Florence Cavalcanti Heber Pedreira de Sales, Jefferson David Araujo 2022-08-12T22:23:03Zoai:ojs.pkp.sfu.ca:article/26807Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:44:45.200997Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework Intercambio de conocimientos tecnológicos bajo la teoría del análisis de redes sociales en el teletrabajo Troca de conhecimento tecnológico sob a ótica da teoria de análise de redes sociais no teletrabalho |
title |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
spellingShingle |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework Figueredo, Rubem Alves Análisis de redes sociales Intercambio de conocimiento Teletrabajo. Social network analysis Exchange of knowledge Telework. Análise redes sociais Trocas de conhecimentos Teletrabalho. |
title_short |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
title_full |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
title_fullStr |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
title_full_unstemmed |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
title_sort |
Exchange of technological knowledge from the perspective of the theory of social network analysis in telework |
author |
Figueredo, Rubem Alves |
author_facet |
Figueredo, Rubem Alves Luft , Maria Conceicao Melo Silva Freitas, Florence Cavalcanti Heber Pedreira de Sales, Jefferson David Araujo |
author_role |
author |
author2 |
Luft , Maria Conceicao Melo Silva Freitas, Florence Cavalcanti Heber Pedreira de Sales, Jefferson David Araujo |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Figueredo, Rubem Alves Luft , Maria Conceicao Melo Silva Freitas, Florence Cavalcanti Heber Pedreira de Sales, Jefferson David Araujo |
dc.subject.por.fl_str_mv |
Análisis de redes sociales Intercambio de conocimiento Teletrabajo. Social network analysis Exchange of knowledge Telework. Análise redes sociais Trocas de conhecimentos Teletrabalho. |
topic |
Análisis de redes sociales Intercambio de conocimiento Teletrabajo. Social network analysis Exchange of knowledge Telework. Análise redes sociais Trocas de conhecimentos Teletrabalho. |
description |
This research aims to evaluate how tacit technological knowledge exchanges occur, through a social network formed by employees of the maintenance programming sector, during teleworking, in an oil and gas company from the perspective of social network analysis theory -SNA. To this end, an action-research of a qualitative participatory nature of descriptive nature was carried out, through a single case study. As main results, the SNA measures calculated in this study showed that social networks in the maintenance programming sector influence the adequacy of actors to the organization in the exchange of technological knowledge, even though its density is average, with a value of 36.6%, as well as were considered important as exchanges of knowledge about the SAP software, by all actors, even if they do not use them. Finally, communication between the actors in the network needs to be improved, as the lowest density (14.7%) and strong ties directed at actors P13 and P16 are obtained. It is concluded that the results indicate the importance of treating the relationships of social actors as a factor that is directly linked to knowledge management, in the exchange of tacit technological knowledge as a learning factor in telework. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-08-04 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/26807 10.33448/rsd-v11i10.26807 |
url |
https://rsdjournal.org/index.php/rsd/article/view/26807 |
identifier_str_mv |
10.33448/rsd-v11i10.26807 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/26807/27885 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 10; e374111026807 Research, Society and Development; Vol. 11 Núm. 10; e374111026807 Research, Society and Development; v. 11 n. 10; e374111026807 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052706150416384 |