Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios
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Data de Publicação: | 2021 |
Outros Autores: | , , , , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/11632 |
Resumo: | The present study aimed to outline the scenario of a clinical imaging exam using organizational diagnostic tools. The tools used, for having tested and proven scientific rigor, help to better visualize the scenario of an organization. For the present study, the Management Excellence Model (MEG) and the GUT Matrix were used. The methodological framework of the study is of an applied nature, being a case study, descriptive and of a qualitative and quantitative character, based on questionnaires applied to the manager of an image exam clinic, whose name will be kept confidential. The results found pointed to a deficient management, which needs better design, mainly through better management development actions and improvement of the organization's internal processes. Finally, although problems have been detected at the management level, it is important to emphasize the need to seek a better view of the organization, through other tools that view the perspective of customers and employees, for example, so that the problems found in the present study can be solved in the best possible way. |
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Research, Society and Development |
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Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenariosHerramientas de diagnóstico organizacional aplicadas en una clínica de examen de imágenes: uso del Modelo de Excelencia en la Gestión (MEG) y la Matriz GUT para delinear escenariosFerramentas de diagnóstico organizacional aplicadas em uma clínica de exames de imagem: utilização do Modelo de Excelência em Gestão (MEG) e da Matriz GUT para traçar cenáriosAnálise de cenáriosGestão estratégicaSaúde.Análisis de escenarioGestión estratégicaSalud.Scenario analysisStrategic managementHealth.The present study aimed to outline the scenario of a clinical imaging exam using organizational diagnostic tools. The tools used, for having tested and proven scientific rigor, help to better visualize the scenario of an organization. For the present study, the Management Excellence Model (MEG) and the GUT Matrix were used. The methodological framework of the study is of an applied nature, being a case study, descriptive and of a qualitative and quantitative character, based on questionnaires applied to the manager of an image exam clinic, whose name will be kept confidential. The results found pointed to a deficient management, which needs better design, mainly through better management development actions and improvement of the organization's internal processes. Finally, although problems have been detected at the management level, it is important to emphasize the need to seek a better view of the organization, through other tools that view the perspective of customers and employees, for example, so that the problems found in the present study can be solved in the best possible way.El presente estudio tuvo como objetivo delinear el escenario de un examen de imagen clínica utilizando herramientas de diagnóstico organizacional. Las herramientas utilizadas, por haber probado y probado rigor científico, ayudan a visualizar mejor el escenario de una organización. Para el presente estudio se utilizó el Modelo de Excelencia en la Gestión (MEG) y la Matriz GUT. El marco metodológico del estudio es de carácter aplicado, siendo un estudio de caso, descriptivo y de carácter cualitativo y cuantitativo, basado en cuestionarios aplicados al responsable de una clínica de examen de imagen, cuyo nombre se mantendrá confidencial. Los resultados encontrados apuntan a una gestión deficiente, que necesita un mejor diseño, principalmente a través de mejores acciones de desarrollo de la gestión y mejora de los procesos internos de la organización. Finalmente, si bien se han detectado problemas a nivel gerencial, es importante resaltar la necesidad de buscar una mejor visión de la organización, a través de otras herramientas que vean la perspectiva de clientes y empleados, por ejemplo, para que los problemas encontrados en el presente estudio puede resolverse de la mejor manera posible.O presente estudo teve como objetivo traçar o cenário de uma clínica de exames de imagem a partir de ferramentas de diagnóstico organizacional. As ferramentas utilizadas, por possuírem rigor cientifico testado e comprovado ajudam a melhor visualizar o cenário de uma organização. Para o presente estudo foram utilizados o Modelo de Excelência em Gestão (MEG) e a Matriz GUT. O enquadramento metodológico do estudo é de natureza aplicada, sendo um estudo de caso, de finalidade descritiva e caráter qualitativo e quantitativo, a partir de questionários aplicados junto a gestora de uma clinica de exames por imagem, a qual o nome será mantido em sigilo. Os resultados encontrados apontaram para uma gestão deficitária, que precisa de melhor delineamento, principalmente através de melhores ações de desenvolvimento gerencial e melhoria dos processos internos da organização. Por fim, embora tenham sido detectados problemas no nível gerencial, é importante salientar a necessidade de buscar uma melhor visualização da organização, através de outras ferramentas que vejam a óptica de clientes e funcionários, por exemplo, para que assim os problemas encontrados no presente estudo possam ser solucionados da melhor maneira possível.Research, Society and Development2021-01-05info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1163210.33448/rsd-v10i1.11632Research, Society and Development; Vol. 10 No. 1; e13110111632Research, Society and Development; Vol. 10 Núm. 1; e13110111632Research, Society and Development; v. 10 n. 1; e131101116322525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/11632/10327Copyright (c) 2021 Jacob Alves Lima; Francisco Souza Rego Filho; Maria Josiany Viana Medeiros; Edivaldo Rabelo de Menezes; Luma Michelly Soares Rodrigues Macri; Yascara Pryscilla Dantas Costa; Paula Ângela Brunet Freitashttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessLima, Jacob AlvesRego Filho, Francisco Souza Medeiros, Maria Josiany VianaMenezes, Edivaldo Rabelo de Macri, Luma Michelly Soares Rodrigues Costa, Yascara Pryscilla Dantas Freitas, Paula Ângela Brunet 2021-02-20T21:19:23Zoai:ojs.pkp.sfu.ca:article/11632Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:33:24.289852Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios Herramientas de diagnóstico organizacional aplicadas en una clínica de examen de imágenes: uso del Modelo de Excelencia en la Gestión (MEG) y la Matriz GUT para delinear escenarios Ferramentas de diagnóstico organizacional aplicadas em uma clínica de exames de imagem: utilização do Modelo de Excelência em Gestão (MEG) e da Matriz GUT para traçar cenários |
title |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
spellingShingle |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios Lima, Jacob Alves Análise de cenários Gestão estratégica Saúde. Análisis de escenario Gestión estratégica Salud. Scenario analysis Strategic management Health. |
title_short |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
title_full |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
title_fullStr |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
title_full_unstemmed |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
title_sort |
Organizational diagnostic tools applied in an image examination clinic: using the Management Excellence Model (MEG) and the GUT Matrix to outline scenarios |
author |
Lima, Jacob Alves |
author_facet |
Lima, Jacob Alves Rego Filho, Francisco Souza Medeiros, Maria Josiany Viana Menezes, Edivaldo Rabelo de Macri, Luma Michelly Soares Rodrigues Costa, Yascara Pryscilla Dantas Freitas, Paula Ângela Brunet |
author_role |
author |
author2 |
Rego Filho, Francisco Souza Medeiros, Maria Josiany Viana Menezes, Edivaldo Rabelo de Macri, Luma Michelly Soares Rodrigues Costa, Yascara Pryscilla Dantas Freitas, Paula Ângela Brunet |
author2_role |
author author author author author author |
dc.contributor.author.fl_str_mv |
Lima, Jacob Alves Rego Filho, Francisco Souza Medeiros, Maria Josiany Viana Menezes, Edivaldo Rabelo de Macri, Luma Michelly Soares Rodrigues Costa, Yascara Pryscilla Dantas Freitas, Paula Ângela Brunet |
dc.subject.por.fl_str_mv |
Análise de cenários Gestão estratégica Saúde. Análisis de escenario Gestión estratégica Salud. Scenario analysis Strategic management Health. |
topic |
Análise de cenários Gestão estratégica Saúde. Análisis de escenario Gestión estratégica Salud. Scenario analysis Strategic management Health. |
description |
The present study aimed to outline the scenario of a clinical imaging exam using organizational diagnostic tools. The tools used, for having tested and proven scientific rigor, help to better visualize the scenario of an organization. For the present study, the Management Excellence Model (MEG) and the GUT Matrix were used. The methodological framework of the study is of an applied nature, being a case study, descriptive and of a qualitative and quantitative character, based on questionnaires applied to the manager of an image exam clinic, whose name will be kept confidential. The results found pointed to a deficient management, which needs better design, mainly through better management development actions and improvement of the organization's internal processes. Finally, although problems have been detected at the management level, it is important to emphasize the need to seek a better view of the organization, through other tools that view the perspective of customers and employees, for example, so that the problems found in the present study can be solved in the best possible way. |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-01-05 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/11632 10.33448/rsd-v10i1.11632 |
url |
https://rsdjournal.org/index.php/rsd/article/view/11632 |
identifier_str_mv |
10.33448/rsd-v10i1.11632 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/11632/10327 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 10 No. 1; e13110111632 Research, Society and Development; Vol. 10 Núm. 1; e13110111632 Research, Society and Development; v. 10 n. 1; e13110111632 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
_version_ |
1797052668022095872 |