Interprofessional communication as an important tool of the work process in Primary Health Care

Detalhes bibliográficos
Autor(a) principal: Pereira, André Leon Lemos
Data de Publicação: 2021
Outros Autores: Santos, Jossyangela Costa dos, Moccellin, Ana Silvia, Siqueira, Renata Lopes de
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/18942
Resumo: Communication is a strategic element for the realization of Health Care carried out by interdisciplinary teams. Scientific evidence reveals that the communicative process is determined by factors of different nature, raising the hypothesis of a different perception of it by different professional categories. The study aimed to investigate the intervening factors in the perception of Primary Health Care professionals about interprofessional communication. This is a cross-sectional descriptive study with a quantitative approach. A structured online questionnaire was adopted, conveyed through the Google Forms® platform. The sample consisted of 58 health professionals distributed among 8 categories. The results revealed that interprofessional communication is perceived as more intense between Community Health Agents and other professional categories. Those categories that are not part of the basic team are less remembered in the communicative process and managers have a percentage of 50% recognition among the categories that act as speakers. Organizational and structural issues were identified as aspects that produce failures in the team's communication. Therefore, the positive perception of communication with the Community Health Agents and managers is concluded due to the respective roles of mediators and planners of the health actions they occupy and, due to the strategic and determining role that communication plays in the quality of the service provided, more attention to the communicative process by researchers and managers is necessary to overcome factors that still interfere negatively in it and, consequently, in the quality of Health Care offered to the assisted community.
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spelling Interprofessional communication as an important tool of the work process in Primary Health CareLa comunicación interprofesional como herramienta importante del proceso de trabajo en Atención Primaria de SaludA comunicação interprofissional como uma importante ferramenta do processo de trabalho na Atenção Primária à SaúdeAtención Primaria de SaludEducación InterprofesionalComunicación en salud.Primary Health CareInterprofessional EducationHealth communication.Atenção Primária à SaúdeEducação InterprofissionalComunicação em saúde.Communication is a strategic element for the realization of Health Care carried out by interdisciplinary teams. Scientific evidence reveals that the communicative process is determined by factors of different nature, raising the hypothesis of a different perception of it by different professional categories. The study aimed to investigate the intervening factors in the perception of Primary Health Care professionals about interprofessional communication. This is a cross-sectional descriptive study with a quantitative approach. A structured online questionnaire was adopted, conveyed through the Google Forms® platform. The sample consisted of 58 health professionals distributed among 8 categories. The results revealed that interprofessional communication is perceived as more intense between Community Health Agents and other professional categories. Those categories that are not part of the basic team are less remembered in the communicative process and managers have a percentage of 50% recognition among the categories that act as speakers. Organizational and structural issues were identified as aspects that produce failures in the team's communication. Therefore, the positive perception of communication with the Community Health Agents and managers is concluded due to the respective roles of mediators and planners of the health actions they occupy and, due to the strategic and determining role that communication plays in the quality of the service provided, more attention to the communicative process by researchers and managers is necessary to overcome factors that still interfere negatively in it and, consequently, in the quality of Health Care offered to the assisted community.La comunicación es un elemento estratégico para la realización de una Atención de Salud integral realizada por equipos interdisciplinares. La evidencia científica revela que el proceso comunicativo está determinado concomitantemente por factores de diferente naturaleza, planteando la hipótesis de una percepción diferente del mismo por diferentes categorías profesionales. El estudio tuvo como objetivo investigar los factores intervinientes en la percepción de los profesionales de Atención Primaria de Salud sobre la comunicación interprofesional. Se trata de un estudio descriptivo transversal con enfoque cuantitativo. Se adoptó un cuestionario en línea estructurado, transmitido a través de la plataforma Google Forms®. La muestra estuvo conformada por 58 profesionales de la salud distribuidos en 8 categorías. Los resultados revelaron que la comunicación interprofesional se percibe como más intensa entre los Agentes Comunitarios de Salud y otras categorías profesionales. Aquellas categorías que no forman parte del equipo básico son menos recordadas en el proceso comunicativo y los directivos tienen un porcentaje de reconocimiento del 50% entre las categorías que actúan como ponentes. Se identificaron cuestiones organizacionales y estructurales como aspectos que producen fallas en la comunicación del equipo. Por tanto, la percepción positiva de la comunicación con las CHA y los gerentes se concluye por los respectivos roles de mediadores y planificadores de las acciones de salud que ocupan y, por el rol estratégico y determinante que juega la comunicación en la calidad del servicio brindado, si es necesaria una mayor atención al proceso comunicativo por parte de investigadores y gestores para superar factores que aún interfieren negativamente en el mismo y, en consecuencia, en la calidad de la Atención de Salud que se ofrece a la comunidad asistida.A comunicação constitui elemento estratégico para a realização da Atenção à Saúde integral realizada por equipes interdisciplinares. Evidências científicas revelam que o processo comunicativo é determinado por fatores de distinta natureza, suscitando a hipótese de uma percepção diferenciada da mesma pelas diferentes categorias profissionais. O estudo teve como objetivo investigar os fatores intervenientes na percepção dos profissionais da Atenção Primária à Saúde acerca da comunicação interprofissional. Trata-se de uma pesquisa transversal descritiva com abordagem quantitativa. Adotou-se um questionário estruturado online, veiculado através da plataforma Google Forms®. A amostra foi composta por 58 profissionais da saúde distribuídos entre 8 categorias.  Os resultados revelaram que a comunicação interprofissional é percebida como mais intensa entre os Agentes Comunitários de Saúde com as demais categorias profissionais. Aquelas categorias que não integram a equipe básica são menos lembradas no processo comunicativo e os gestores apresentam um percentual de 50% de reconhecimento entre as categorias que atuam como locutores. Questões de natureza organizativa e estrutural foram apontadas como aspectos que produzem falhas na comunicação da equipe. Conclui-se, portanto, a percepção positiva da comunicação com os ACS e gestores pelo respectivos papéis de mediadores e planejadores das ações de saúde que ocupam e, em função do papel estratégico e determinante que a comunicação ocupa na qualidade do serviço prestado, faz-se necessário mais atenção ao processo comunicativo por parte de pesquisadores e gestores para superar fatores que ainda interferem de forma negativa no mesmo e, consequentemente, na qualidade da Atenção à Saúde ofertada à comunidade assistida.Research, Society and Development2021-08-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/1894210.33448/rsd-v10i10.18942Research, Society and Development; Vol. 10 No. 10; e338101018942Research, Society and Development; Vol. 10 Núm. 10; e338101018942Research, Society and Development; v. 10 n. 10; e3381010189422525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/18942/16882Copyright (c) 2021 André Leon Lemos Pereira; Jossyangela Costa dos Santos; Ana Silvia Moccellin; Renata Lopes de Siqueirahttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessPereira, André Leon LemosSantos, Jossyangela Costa dosMoccellin, Ana SilviaSiqueira, Renata Lopes de2021-10-02T21:49:16Zoai:ojs.pkp.sfu.ca:article/18942Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:38:57.348834Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Interprofessional communication as an important tool of the work process in Primary Health Care
La comunicación interprofesional como herramienta importante del proceso de trabajo en Atención Primaria de Salud
A comunicação interprofissional como uma importante ferramenta do processo de trabalho na Atenção Primária à Saúde
title Interprofessional communication as an important tool of the work process in Primary Health Care
spellingShingle Interprofessional communication as an important tool of the work process in Primary Health Care
Pereira, André Leon Lemos
Atención Primaria de Salud
Educación Interprofesional
Comunicación en salud.
Primary Health Care
Interprofessional Education
Health communication.
Atenção Primária à Saúde
Educação Interprofissional
Comunicação em saúde.
title_short Interprofessional communication as an important tool of the work process in Primary Health Care
title_full Interprofessional communication as an important tool of the work process in Primary Health Care
title_fullStr Interprofessional communication as an important tool of the work process in Primary Health Care
title_full_unstemmed Interprofessional communication as an important tool of the work process in Primary Health Care
title_sort Interprofessional communication as an important tool of the work process in Primary Health Care
author Pereira, André Leon Lemos
author_facet Pereira, André Leon Lemos
Santos, Jossyangela Costa dos
Moccellin, Ana Silvia
Siqueira, Renata Lopes de
author_role author
author2 Santos, Jossyangela Costa dos
Moccellin, Ana Silvia
Siqueira, Renata Lopes de
author2_role author
author
author
dc.contributor.author.fl_str_mv Pereira, André Leon Lemos
Santos, Jossyangela Costa dos
Moccellin, Ana Silvia
Siqueira, Renata Lopes de
dc.subject.por.fl_str_mv Atención Primaria de Salud
Educación Interprofesional
Comunicación en salud.
Primary Health Care
Interprofessional Education
Health communication.
Atenção Primária à Saúde
Educação Interprofissional
Comunicação em saúde.
topic Atención Primaria de Salud
Educación Interprofesional
Comunicación en salud.
Primary Health Care
Interprofessional Education
Health communication.
Atenção Primária à Saúde
Educação Interprofissional
Comunicação em saúde.
description Communication is a strategic element for the realization of Health Care carried out by interdisciplinary teams. Scientific evidence reveals that the communicative process is determined by factors of different nature, raising the hypothesis of a different perception of it by different professional categories. The study aimed to investigate the intervening factors in the perception of Primary Health Care professionals about interprofessional communication. This is a cross-sectional descriptive study with a quantitative approach. A structured online questionnaire was adopted, conveyed through the Google Forms® platform. The sample consisted of 58 health professionals distributed among 8 categories. The results revealed that interprofessional communication is perceived as more intense between Community Health Agents and other professional categories. Those categories that are not part of the basic team are less remembered in the communicative process and managers have a percentage of 50% recognition among the categories that act as speakers. Organizational and structural issues were identified as aspects that produce failures in the team's communication. Therefore, the positive perception of communication with the Community Health Agents and managers is concluded due to the respective roles of mediators and planners of the health actions they occupy and, due to the strategic and determining role that communication plays in the quality of the service provided, more attention to the communicative process by researchers and managers is necessary to overcome factors that still interfere negatively in it and, consequently, in the quality of Health Care offered to the assisted community.
publishDate 2021
dc.date.none.fl_str_mv 2021-08-12
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/18942
10.33448/rsd-v10i10.18942
url https://rsdjournal.org/index.php/rsd/article/view/18942
identifier_str_mv 10.33448/rsd-v10i10.18942
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/18942/16882
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 10 No. 10; e338101018942
Research, Society and Development; Vol. 10 Núm. 10; e338101018942
Research, Society and Development; v. 10 n. 10; e338101018942
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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