Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , , |
Tipo de documento: | Artigo |
Idioma: | por |
Título da fonte: | Research, Society and Development |
Texto Completo: | https://rsdjournal.org/index.php/rsd/article/view/34540 |
Resumo: | The conservation of proper posture is important for humans, because the correct posture transmits comfort and well-being. The poor posture generates some diseases that contribute to increases in the rates of disabilities and removal of employees. This article analyzes the postural condition exercised by the attendants of a telemarketing, and as a specific objective, to identify the work performed by the attendants, and the ergonomic working conditions of the telemarketing work units, using ergonomic analysis tools of the work, with the analysis of the postural condition performed by the attendants of a telemarketing, are in accordance with the regulatory standard NR17. The procedure used for the structuring of this study consisted of the institution's documental analysis for data collection, through the employee book and the environmental risk prevention program and the occupational health control program and the identification of risks in the sitting posture exercised by the employees. Thus, the tools were applied to observe ergonomic criteria, through the Ergolandia 8.0 software it was possible to measure the scores of the methods performed in postural analysis. Tools such as Ovako work posture analysis system, rapid upper limb evaluation, rapid evaluation of the whole body and NR17 were used. As a result, suggestions were made to improve the work environment and the posture of employees. The main suggestions were to perform postural and ergonomic training, take breaks at work, adjust the chairs and equipment in the work environment, practice of work gymnastics, which is implemented occupational risk prevention program, providing more comfort, well-being, health and safety for workers. |
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Ergonomic analysis work: Emphasis on the postural condition of telemarketing operatorsTrabajo de análisis ergonómico: Énfasis en la condición postural de los operadores de telemercadeoAnálise ergonômica trabalho: Ênfase na condição postural dos operadores de um telemarketing Call Center/TelemarketingErgonomiaAnálise PosturalNR17. Call Center/TelemarketingErgonomicsPostural AnalysisNR17.Centro de llamadas/TelemercadeoErgonomíaAnálisis posturalNR17.The conservation of proper posture is important for humans, because the correct posture transmits comfort and well-being. The poor posture generates some diseases that contribute to increases in the rates of disabilities and removal of employees. This article analyzes the postural condition exercised by the attendants of a telemarketing, and as a specific objective, to identify the work performed by the attendants, and the ergonomic working conditions of the telemarketing work units, using ergonomic analysis tools of the work, with the analysis of the postural condition performed by the attendants of a telemarketing, are in accordance with the regulatory standard NR17. The procedure used for the structuring of this study consisted of the institution's documental analysis for data collection, through the employee book and the environmental risk prevention program and the occupational health control program and the identification of risks in the sitting posture exercised by the employees. Thus, the tools were applied to observe ergonomic criteria, through the Ergolandia 8.0 software it was possible to measure the scores of the methods performed in postural analysis. Tools such as Ovako work posture analysis system, rapid upper limb evaluation, rapid evaluation of the whole body and NR17 were used. As a result, suggestions were made to improve the work environment and the posture of employees. The main suggestions were to perform postural and ergonomic training, take breaks at work, adjust the chairs and equipment in the work environment, practice of work gymnastics, which is implemented occupational risk prevention program, providing more comfort, well-being, health and safety for workers.La conservación de una postura adecuada es importante para los humanos, porque la postura correcta transmite comodidad y bienestar. La mala postura genera algunas enfermedades que contribuyen al aumento de las tasas de discapacidad y remoción de empleados. Este artículo analiza la condición postural ejercida por los asistentes de un telemercadeo, y como objetivo específico, identificar el trabajo desarrollado por los asistentes, y las condiciones de trabajo ergonómicas de las unidades de trabajo de telemercadeo, utilizando herramientas de análisis de trabajo ergonómico, análisis de la condición postural realizada por los asistentes si están de acuerdo con NR17. La estructuración de este estudio consistió en el análisis documental de la institución, la recolección de datos, a través del libro del empleado y el programa de prevención de riesgos ambientales y el programa de control de salud ocupacional y la identificación de riesgos en la postura sentada ejercida por los empleados. Así, se aplicaron las herramientas para observar criterios ergonómicos, a través del software Ergolandia 8.0 fue posible medir las puntuaciones de los métodos realizados en el análisis postural. Se utilizaron herramientas como el sistema de análisis de postura de trabajo Ovako, la evaluación rápida de miembros superiores, la evaluación rápida de todo el cuerpo y NR17. Como resultado, se hicieron sugerencias para mejorar el ambiente de trabajo y la postura de los empleados. Las principales sugerencias fueron realizar entrenamiento postural y ergonómico, tomar descansos en el trabajo, ajustar el mobiliario y equipo, practicar gimnasia laboral, que se implementa programa para prevenir riesgos laborales, brindando más comodidad, salud y seguridad a los trabajadores.A conservação da postura adequada é importante para os seres humanos, pois a postura correta transmite conforto e bem-estar. A má postura gera algumas doenças que contribuem para aumentos dos índices de incapacidades e de afastamento dos colaboradores. Esse artigo analisa a condição postural exercida pelos atendentes de um telemarketing, e como objetivo específicos, identificar o trabalho desenvolvido pelos atendentes, e as condições ergonômicas laborais das unidades de trabalho do telemarketing, utilizando ferramentas de análise ergonômicas do trabalho, analise da condição postural exercida pelos atendentes se estão em conformidade com a NR17. A estruturação desse estudo consistiu na análise documental da instituição, a coleta de dados, por meio do livro de funcionários e do programa de prevenção de riscos ambientais e do programa de controle de saúde ocupacional e a identificação dos riscos na postura sentada, exercida pelos colaboradores. Desta forma foram aplicadas as ferramentas para observação dos critérios de ergonomia, através do software Ergolandia 8.0 foi possível mensurar os scores dos métodos realizados na análise postural. Foram utilizadas as ferramentas como o sistema de análise de postura de trabalho Ovako, avaliação rápida do membro superior, avaliação rápida do corpo inteiro e a NR17. Como resultado, foram feitas sugestões para melhoria do ambiente de trabalho e da postura dos funcionários. As sugestões primordiais foram realizar treinamentos posturais e ergonômicos, fazer pausas no trabalho, ajustar os mobiliários e equipamentos, prática de ginástica laboral, que seja implementado programa de prevenção de riscos ocupacionais, proporcionando mais conforto, saúde e segurança para os trabalhadores.Research, Society and Development2022-09-18info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/3454010.33448/rsd-v11i12.34540Research, Society and Development; Vol. 11 No. 12; e348111234540Research, Society and Development; Vol. 11 Núm. 12; e348111234540Research, Society and Development; v. 11 n. 12; e3481112345402525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/34540/29214Copyright (c) 2022 Mayara Kétlin Nascimento Jardim; Carlos Alberto Mirez Tarrillo; Carlos Henrique Alexandrino; Nathalia Stockler Fialho Soareshttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessJardim, Mayara Kétlin Nascimento Tarrillo, Carlos Alberto Mirez Alexandrino, Carlos Henrique Soares, Nathalia Stockler Fialho2022-09-26T11:56:08Zoai:ojs.pkp.sfu.ca:article/34540Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:49:47.960864Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false |
dc.title.none.fl_str_mv |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators Trabajo de análisis ergonómico: Énfasis en la condición postural de los operadores de telemercadeo Análise ergonômica trabalho: Ênfase na condição postural dos operadores de um telemarketing |
title |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
spellingShingle |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators Jardim, Mayara Kétlin Nascimento Call Center/Telemarketing Ergonomia Análise Postural NR17. Call Center/Telemarketing Ergonomics Postural Analysis NR17. Centro de llamadas/Telemercadeo Ergonomía Análisis postural NR17. |
title_short |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
title_full |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
title_fullStr |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
title_full_unstemmed |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
title_sort |
Ergonomic analysis work: Emphasis on the postural condition of telemarketing operators |
author |
Jardim, Mayara Kétlin Nascimento |
author_facet |
Jardim, Mayara Kétlin Nascimento Tarrillo, Carlos Alberto Mirez Alexandrino, Carlos Henrique Soares, Nathalia Stockler Fialho |
author_role |
author |
author2 |
Tarrillo, Carlos Alberto Mirez Alexandrino, Carlos Henrique Soares, Nathalia Stockler Fialho |
author2_role |
author author author |
dc.contributor.author.fl_str_mv |
Jardim, Mayara Kétlin Nascimento Tarrillo, Carlos Alberto Mirez Alexandrino, Carlos Henrique Soares, Nathalia Stockler Fialho |
dc.subject.por.fl_str_mv |
Call Center/Telemarketing Ergonomia Análise Postural NR17. Call Center/Telemarketing Ergonomics Postural Analysis NR17. Centro de llamadas/Telemercadeo Ergonomía Análisis postural NR17. |
topic |
Call Center/Telemarketing Ergonomia Análise Postural NR17. Call Center/Telemarketing Ergonomics Postural Analysis NR17. Centro de llamadas/Telemercadeo Ergonomía Análisis postural NR17. |
description |
The conservation of proper posture is important for humans, because the correct posture transmits comfort and well-being. The poor posture generates some diseases that contribute to increases in the rates of disabilities and removal of employees. This article analyzes the postural condition exercised by the attendants of a telemarketing, and as a specific objective, to identify the work performed by the attendants, and the ergonomic working conditions of the telemarketing work units, using ergonomic analysis tools of the work, with the analysis of the postural condition performed by the attendants of a telemarketing, are in accordance with the regulatory standard NR17. The procedure used for the structuring of this study consisted of the institution's documental analysis for data collection, through the employee book and the environmental risk prevention program and the occupational health control program and the identification of risks in the sitting posture exercised by the employees. Thus, the tools were applied to observe ergonomic criteria, through the Ergolandia 8.0 software it was possible to measure the scores of the methods performed in postural analysis. Tools such as Ovako work posture analysis system, rapid upper limb evaluation, rapid evaluation of the whole body and NR17 were used. As a result, suggestions were made to improve the work environment and the posture of employees. The main suggestions were to perform postural and ergonomic training, take breaks at work, adjust the chairs and equipment in the work environment, practice of work gymnastics, which is implemented occupational risk prevention program, providing more comfort, well-being, health and safety for workers. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-09-18 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/34540 10.33448/rsd-v11i12.34540 |
url |
https://rsdjournal.org/index.php/rsd/article/view/34540 |
identifier_str_mv |
10.33448/rsd-v11i12.34540 |
dc.language.iso.fl_str_mv |
por |
language |
por |
dc.relation.none.fl_str_mv |
https://rsdjournal.org/index.php/rsd/article/view/34540/29214 |
dc.rights.driver.fl_str_mv |
https://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
https://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf |
dc.publisher.none.fl_str_mv |
Research, Society and Development |
publisher.none.fl_str_mv |
Research, Society and Development |
dc.source.none.fl_str_mv |
Research, Society and Development; Vol. 11 No. 12; e348111234540 Research, Society and Development; Vol. 11 Núm. 12; e348111234540 Research, Society and Development; v. 11 n. 12; e348111234540 2525-3409 reponame:Research, Society and Development instname:Universidade Federal de Itajubá (UNIFEI) instacron:UNIFEI |
instname_str |
Universidade Federal de Itajubá (UNIFEI) |
instacron_str |
UNIFEI |
institution |
UNIFEI |
reponame_str |
Research, Society and Development |
collection |
Research, Society and Development |
repository.name.fl_str_mv |
Research, Society and Development - Universidade Federal de Itajubá (UNIFEI) |
repository.mail.fl_str_mv |
rsd.articles@gmail.com |
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1797052771525984256 |