Deaf person's perception of care in health services

Detalhes bibliográficos
Autor(a) principal: Cristo, Érica Amador de
Data de Publicação: 2022
Outros Autores: Durans, Keyla Cristina Nogueira, Marques, Daniela Silva, Ferreira, Adryemerson Pena Forte, Miranda, Danila Mousinho da Silva, Pasklan, Amanda Namíbia Pereira
Tipo de documento: Artigo
Idioma: por
Título da fonte: Research, Society and Development
Texto Completo: https://rsdjournal.org/index.php/rsd/article/view/30237
Resumo: Objective: To investigate the perception of deaf people about the care offered when they seek health services. Method: Exploratory and descriptive research, with a qualitative approach, based on Bardin's Content Analysis method, using the data saturation method. Results: Eight deaf people participated in the research. The lack of communication is the biggest complaint among users. The deaf person is not given the opportunity to express their opinions and doubts regarding the health problem, and this role is always delegated to another person, and when this person is not present, care is compromised. Final considerations: Barriers to access imply important losses and indicate the professionals' lack of preparation in the work process. Therefore, adjustments regarding the way of assisting deaf clients need to be rethought, in order to guarantee them safe and qualified assistance.
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spelling Deaf person's perception of care in health servicesPercepción de la persona sorda sobre la atención en los servicios de saludPercepção da pessoa surda sobre o atendimento nos serviços de saúdeHearing impairmentAccessibility to health servicesLanguage barriersPoundsCommunication obstacles.Deficiência auditivaLibrasAcessibilidade aos serviços de saúdeBarreiras linguísticasObstáculos à comunicação.Deficiencia auditivaAccesibilidad a los servicios de saludLas barreras del idiomaLibrasObstáculos de comunicación.Objective: To investigate the perception of deaf people about the care offered when they seek health services. Method: Exploratory and descriptive research, with a qualitative approach, based on Bardin's Content Analysis method, using the data saturation method. Results: Eight deaf people participated in the research. The lack of communication is the biggest complaint among users. The deaf person is not given the opportunity to express their opinions and doubts regarding the health problem, and this role is always delegated to another person, and when this person is not present, care is compromised. Final considerations: Barriers to access imply important losses and indicate the professionals' lack of preparation in the work process. Therefore, adjustments regarding the way of assisting deaf clients need to be rethought, in order to guarantee them safe and qualified assistance.Objetivo: Investigar la percepción de personas sordas sobre la atención ofrecida cuando buscan servicios de salud. Método: Investigación exploratoria y descriptiva, con enfoque cualitativo, basada en el método de Análisis de Contenido de Bardin, utilizando el método de saturación de datos. Resultados: Ocho personas sordas participaron de la investigación. La falta de comunicación es la mayor queja entre los usuarios. A la persona sorda no se le da la oportunidad de expresar sus opiniones y dudas sobre el problema de salud, y este rol siempre se delega a otra persona, y cuando esta persona no está presente, la atención se ve comprometida. Consideraciones finales: Las barreras de acceso implican pérdidas importantes e indican falta de preparación de los profesionales en el proceso de trabajo. Por lo tanto, es necesario repensar ajustes en cuanto a la forma de asistir a los clientes sordos, a fin de garantizarles una asistencia segura y calificada.Objetivo: Investigar a percepção dos surdos sobre o atendimento ofertado, quando estes procuram os serviços de saúde. Método: Pesquisa exploratória e descritiva, de abordagem qualitativa, baseada no método de Análise de Conteúdo de Bardin, utilizando-se o método de saturação dos dados. Resultados: Participaram da pesquisa 8 pessoas surdas. A falta de comunicação configura-se como a maior queixa entre os usuários. Não é concebido ao surdo, oportunidade de expressar suas opiniões e dúvidas com relação ao problema de saúde, sendo sempre delegado a outra pessoa este papel, e quando esta não está presente, a assistência fica comprometida. Considerações finais: As barreiras no acesso implicam em importantes prejuízos e sinalizam o despreparo dos profissionais no processo de trabalho. Portanto, adequações com relação ao modo de atender os clientes surdos precisam ser repensadas, de forma que garantam a estes, uma assistência segura e qualificada.Research, Society and Development2022-05-28info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfhttps://rsdjournal.org/index.php/rsd/article/view/3023710.33448/rsd-v11i7.30237Research, Society and Development; Vol. 11 No. 7; e36611730237Research, Society and Development; Vol. 11 Núm. 7; e36611730237Research, Society and Development; v. 11 n. 7; e366117302372525-3409reponame:Research, Society and Developmentinstname:Universidade Federal de Itajubá (UNIFEI)instacron:UNIFEIporhttps://rsdjournal.org/index.php/rsd/article/view/30237/25956Copyright (c) 2022 Érica Amador de Cristo; Keyla Cristina Nogueira Durans; Daniela Silva Marques; Adryemerson Pena Forte Ferreira; Danila Mousinho da Silva Miranda; Amanda Namíbia Pereira Pasklanhttps://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessCristo, Érica Amador de Durans, Keyla Cristina Nogueira Marques, Daniela Silva Ferreira, Adryemerson Pena Forte Miranda, Danila Mousinho da Silva Pasklan, Amanda Namíbia Pereira 2022-06-06T15:12:05Zoai:ojs.pkp.sfu.ca:article/30237Revistahttps://rsdjournal.org/index.php/rsd/indexPUBhttps://rsdjournal.org/index.php/rsd/oairsd.articles@gmail.com2525-34092525-3409opendoar:2024-01-17T09:47:03.585008Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)false
dc.title.none.fl_str_mv Deaf person's perception of care in health services
Percepción de la persona sorda sobre la atención en los servicios de salud
Percepção da pessoa surda sobre o atendimento nos serviços de saúde
title Deaf person's perception of care in health services
spellingShingle Deaf person's perception of care in health services
Cristo, Érica Amador de
Hearing impairment
Accessibility to health services
Language barriers
Pounds
Communication obstacles.
Deficiência auditiva
Libras
Acessibilidade aos serviços de saúde
Barreiras linguísticas
Obstáculos à comunicação.
Deficiencia auditiva
Accesibilidad a los servicios de salud
Las barreras del idioma
Libras
Obstáculos de comunicación.
title_short Deaf person's perception of care in health services
title_full Deaf person's perception of care in health services
title_fullStr Deaf person's perception of care in health services
title_full_unstemmed Deaf person's perception of care in health services
title_sort Deaf person's perception of care in health services
author Cristo, Érica Amador de
author_facet Cristo, Érica Amador de
Durans, Keyla Cristina Nogueira
Marques, Daniela Silva
Ferreira, Adryemerson Pena Forte
Miranda, Danila Mousinho da Silva
Pasklan, Amanda Namíbia Pereira
author_role author
author2 Durans, Keyla Cristina Nogueira
Marques, Daniela Silva
Ferreira, Adryemerson Pena Forte
Miranda, Danila Mousinho da Silva
Pasklan, Amanda Namíbia Pereira
author2_role author
author
author
author
author
dc.contributor.author.fl_str_mv Cristo, Érica Amador de
Durans, Keyla Cristina Nogueira
Marques, Daniela Silva
Ferreira, Adryemerson Pena Forte
Miranda, Danila Mousinho da Silva
Pasklan, Amanda Namíbia Pereira
dc.subject.por.fl_str_mv Hearing impairment
Accessibility to health services
Language barriers
Pounds
Communication obstacles.
Deficiência auditiva
Libras
Acessibilidade aos serviços de saúde
Barreiras linguísticas
Obstáculos à comunicação.
Deficiencia auditiva
Accesibilidad a los servicios de salud
Las barreras del idioma
Libras
Obstáculos de comunicación.
topic Hearing impairment
Accessibility to health services
Language barriers
Pounds
Communication obstacles.
Deficiência auditiva
Libras
Acessibilidade aos serviços de saúde
Barreiras linguísticas
Obstáculos à comunicação.
Deficiencia auditiva
Accesibilidad a los servicios de salud
Las barreras del idioma
Libras
Obstáculos de comunicación.
description Objective: To investigate the perception of deaf people about the care offered when they seek health services. Method: Exploratory and descriptive research, with a qualitative approach, based on Bardin's Content Analysis method, using the data saturation method. Results: Eight deaf people participated in the research. The lack of communication is the biggest complaint among users. The deaf person is not given the opportunity to express their opinions and doubts regarding the health problem, and this role is always delegated to another person, and when this person is not present, care is compromised. Final considerations: Barriers to access imply important losses and indicate the professionals' lack of preparation in the work process. Therefore, adjustments regarding the way of assisting deaf clients need to be rethought, in order to guarantee them safe and qualified assistance.
publishDate 2022
dc.date.none.fl_str_mv 2022-05-28
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/30237
10.33448/rsd-v11i7.30237
url https://rsdjournal.org/index.php/rsd/article/view/30237
identifier_str_mv 10.33448/rsd-v11i7.30237
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://rsdjournal.org/index.php/rsd/article/view/30237/25956
dc.rights.driver.fl_str_mv https://creativecommons.org/licenses/by/4.0
info:eu-repo/semantics/openAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by/4.0
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Research, Society and Development
publisher.none.fl_str_mv Research, Society and Development
dc.source.none.fl_str_mv Research, Society and Development; Vol. 11 No. 7; e36611730237
Research, Society and Development; Vol. 11 Núm. 7; e36611730237
Research, Society and Development; v. 11 n. 7; e36611730237
2525-3409
reponame:Research, Society and Development
instname:Universidade Federal de Itajubá (UNIFEI)
instacron:UNIFEI
instname_str Universidade Federal de Itajubá (UNIFEI)
instacron_str UNIFEI
institution UNIFEI
reponame_str Research, Society and Development
collection Research, Society and Development
repository.name.fl_str_mv Research, Society and Development - Universidade Federal de Itajubá (UNIFEI)
repository.mail.fl_str_mv rsd.articles@gmail.com
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