The The street-level bureaucracy research agenda in the pandemic context: An integrative review
Autor(a) principal: | |
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Data de Publicação: | 2022 |
Outros Autores: | , |
Tipo de documento: | Artigo |
Idioma: | por eng |
Título da fonte: | Cadernos Gestão Pública e Cidadania (Online) |
Texto Completo: | https://periodicos.fgv.br/cgpc/article/view/85447 |
Resumo: | The implementation of public policies in crisis situations is a scarce field of study, especially at the street level, in which there is interaction between the State and the citizen. The pandemic as a crisis affected the autonomy of frontline professionals and shaped their behavior, especially influenced by organizational and relational factors. This way, the study explores the research agenda in the context of the pandemic, available in the Web of Science database, seeking to understand its influence on street-level implementation of public policies, using the integrative review method for this purpose. Additionally, an attempt was made to understand how the use of software contributes to data analysis, pointing out its advantages and limitations. For this, VOSviewer 1.6.17 was used. The main results revealed that crisis contexts such as the pandemic profoundly influence the implementation of public policies at the street level with negative impacts on user service. The research focus defined has limitations due to the lack of advances in the number of data analyzed, but contributes to a better understanding of the influences of crises for implementation of public policies at the street level. Investigations on the emotional consequences to the front line and the approach to action during the crisis by professionals who deal daily with emergency situations such as firefighters and professionals of mobile vehicles of the medical emergency network are indicated. |
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The The street-level bureaucracy research agenda in the pandemic context: An integrative reviewLa La agenda de investigación sobre la burocracia a nivel de la pública en el contexto de la pandemia: Una revisión integrativaA agenda de pesquisa da burocracia de nível de rua no contexto da pandemia: Uma revisão integrativastreet-level bureaucratsdiscretionCOVID-19crisisrevisionburócratas de nivel de callediscreciónCOVID-19crisisrevisiónburocratas de nível de ruadiscricionariedadeCovid-19criserevisãoThe implementation of public policies in crisis situations is a scarce field of study, especially at the street level, in which there is interaction between the State and the citizen. The pandemic as a crisis affected the autonomy of frontline professionals and shaped their behavior, especially influenced by organizational and relational factors. This way, the study explores the research agenda in the context of the pandemic, available in the Web of Science database, seeking to understand its influence on street-level implementation of public policies, using the integrative review method for this purpose. Additionally, an attempt was made to understand how the use of software contributes to data analysis, pointing out its advantages and limitations. For this, VOSviewer 1.6.17 was used. The main results revealed that crisis contexts such as the pandemic profoundly influence the implementation of public policies at the street level with negative impacts on user service. The research focus defined has limitations due to the lack of advances in the number of data analyzed, but contributes to a better understanding of the influences of crises for implementation of public policies at the street level. Investigations on the emotional consequences to the front line and the approach to action during the crisis by professionals who deal daily with emergency situations such as firefighters and professionals of mobile vehicles of the medical emergency network are indicated.La implementación de políticas públicas en situaciones de crisis es un campo de estudio escaso, especialmente a nivel de calle donde existe interacción entre el Estado y el ciudadano. La pandemia como crisis afectó la autonomía de los profesionales de primera línea y moldeó su comportamiento, especialmente influenciado por factores organizativos y relacionales. De esta forma, el estudio explora la agenda de investigación en el contexto de la pandemia, disponible en la base de datos Web of Science, buscando comprender su influencia en la implementación a pie de calle, utilizando para ello el método de revisión integradora. Adicionalmente, se intenta comprender cómo el uso de software contribuye al análisis de datos, señalando sus ventajas y limitaciones. Para ello se utilizó VOSviewer 1.6.17. Los principales resultados revelaron que contextos de crisis como la pandemia influyen profundamente en la implementación a pie de calle con impactos negativos en la atención al usuario. El trabajo tiene limitaciones del corte definido, que carecen de avances en la cantidad de datos analizados, pero contribuye a una mejor comprensión de las influencias de las crisis para la implementación a pie de calle. Se indican investigaciones sobre las consecuencias emocionales de la primera línea y el planteamiento de actuación durante la crisis de los profesionales que atienden a diario situaciones de emergencia como los bomberos y los vehículos móviles de la red de emergencias y emergencias médicas.A implementação das políticas públicas em situações de crise é um campo de estudo escasso, sobretudo no nível de rua, em que há a interação entre o Estado e o cidadão. A pandemia enquanto crise afetou a autonomia dos profissionais da linha de frente e moldou seu comportamento, sobretudo por fatores organizacionais e relacionais. Dessa forma, o estudo explora a agenda de pesquisa no contexto da pandemia disponível na base de dados da Web of Science, buscando compreender a sua influência para a implementação das políticas públicas no nível de rua, utilizando para esse fim o método de revisão integrativa. Adicionalmente, empreendeu-se entender de que forma o uso de softwares contribui com a análise dos dados, apontando suas vantagens e limitações. Para isso, utilizou-se o VOSviewer 1.6.17. Os principais resultados revelaram que contextos de crise como a pandemia influenciam profundamente a implementação das políticas públicas no nível de rua com impactos negativos para o atendimento do usuário. O trabalho possui limitações do recorte definido, que carece de avanços no número de dados analisados, mas contribui para a melhor compreensão da influência das crises para a implementação no nível de rua. Indicam-se investigações sobre as consequências emocionais da linha de frente e a abordagem da atuação durante a crise dos profissionais que lidam diariamente com situações de emergência, como os bombeiros e os profissionais de veículos móveis das redes de urgência e emergência médicas.FGV EAESP Pesquisa e Publicações2022-12-16info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdfapplication/pdftext/xmltext/xmlhttps://periodicos.fgv.br/cgpc/article/view/8544710.12660/cgpc.v28.85447Cadernos Gestão Pública e Cidadania; Vol. 28 (2023): Single volume; e85447Cadernos Gestão Pública e Cidadania; Vol. 28 (2023): Volume único; e85447Cadernos Gestão Pública e Cidadania; v. 28 (2023): Volume único; e854472236-57101806-2261reponame:Cadernos Gestão Pública e Cidadania (Online)instname:Fundação Getulio Vargas (FGV)instacron:FGVporenghttps://periodicos.fgv.br/cgpc/article/view/85447/83312https://periodicos.fgv.br/cgpc/article/view/85447/84314https://periodicos.fgv.br/cgpc/article/view/85447/84663https://periodicos.fgv.br/cgpc/article/view/85447/84664Copyright (c) 2022 Cadernos Gestão Pública e Cidadaniahttp://creativecommons.org/licenses/by/4.0info:eu-repo/semantics/openAccessGuilarducci Fonseca, Carlos EduardoEmmendoerfer, Magnus LuizLopes Valadares, Josiel2023-10-16T13:08:34Zoai:ojs.periodicos.fgv.br:article/85447Revistahttp://bibliotecadigital.fgv.br/ojs/index.php/cgpc/indexPRIhttp://bibliotecadigital.fgv.br/ojs/index.php/cgpc/oaicadernosgpc-edicao@fgv.br||cadernosgpc-edicao@fgv.br2236-57101806-2261opendoar:2023-10-16T13:08:34Cadernos Gestão Pública e Cidadania (Online) - Fundação Getulio Vargas (FGV)false |
dc.title.none.fl_str_mv |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review La La agenda de investigación sobre la burocracia a nivel de la pública en el contexto de la pandemia: Una revisión integrativa A agenda de pesquisa da burocracia de nível de rua no contexto da pandemia: Uma revisão integrativa |
title |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
spellingShingle |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review Guilarducci Fonseca, Carlos Eduardo street-level bureaucrats discretion COVID-19 crisis revision burócratas de nivel de calle discreción COVID-19 crisis revisión burocratas de nível de rua discricionariedade Covid-19 crise revisão |
title_short |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
title_full |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
title_fullStr |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
title_full_unstemmed |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
title_sort |
The The street-level bureaucracy research agenda in the pandemic context: An integrative review |
author |
Guilarducci Fonseca, Carlos Eduardo |
author_facet |
Guilarducci Fonseca, Carlos Eduardo Emmendoerfer, Magnus Luiz Lopes Valadares, Josiel |
author_role |
author |
author2 |
Emmendoerfer, Magnus Luiz Lopes Valadares, Josiel |
author2_role |
author author |
dc.contributor.author.fl_str_mv |
Guilarducci Fonseca, Carlos Eduardo Emmendoerfer, Magnus Luiz Lopes Valadares, Josiel |
dc.subject.por.fl_str_mv |
street-level bureaucrats discretion COVID-19 crisis revision burócratas de nivel de calle discreción COVID-19 crisis revisión burocratas de nível de rua discricionariedade Covid-19 crise revisão |
topic |
street-level bureaucrats discretion COVID-19 crisis revision burócratas de nivel de calle discreción COVID-19 crisis revisión burocratas de nível de rua discricionariedade Covid-19 crise revisão |
description |
The implementation of public policies in crisis situations is a scarce field of study, especially at the street level, in which there is interaction between the State and the citizen. The pandemic as a crisis affected the autonomy of frontline professionals and shaped their behavior, especially influenced by organizational and relational factors. This way, the study explores the research agenda in the context of the pandemic, available in the Web of Science database, seeking to understand its influence on street-level implementation of public policies, using the integrative review method for this purpose. Additionally, an attempt was made to understand how the use of software contributes to data analysis, pointing out its advantages and limitations. For this, VOSviewer 1.6.17 was used. The main results revealed that crisis contexts such as the pandemic profoundly influence the implementation of public policies at the street level with negative impacts on user service. The research focus defined has limitations due to the lack of advances in the number of data analyzed, but contributes to a better understanding of the influences of crises for implementation of public policies at the street level. Investigations on the emotional consequences to the front line and the approach to action during the crisis by professionals who deal daily with emergency situations such as firefighters and professionals of mobile vehicles of the medical emergency network are indicated. |
publishDate |
2022 |
dc.date.none.fl_str_mv |
2022-12-16 |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
https://periodicos.fgv.br/cgpc/article/view/85447 10.12660/cgpc.v28.85447 |
url |
https://periodicos.fgv.br/cgpc/article/view/85447 |
identifier_str_mv |
10.12660/cgpc.v28.85447 |
dc.language.iso.fl_str_mv |
por eng |
language |
por eng |
dc.relation.none.fl_str_mv |
https://periodicos.fgv.br/cgpc/article/view/85447/83312 https://periodicos.fgv.br/cgpc/article/view/85447/84314 https://periodicos.fgv.br/cgpc/article/view/85447/84663 https://periodicos.fgv.br/cgpc/article/view/85447/84664 |
dc.rights.driver.fl_str_mv |
Copyright (c) 2022 Cadernos Gestão Pública e Cidadania http://creativecommons.org/licenses/by/4.0 info:eu-repo/semantics/openAccess |
rights_invalid_str_mv |
Copyright (c) 2022 Cadernos Gestão Pública e Cidadania http://creativecommons.org/licenses/by/4.0 |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
application/pdf application/pdf text/xml text/xml |
dc.publisher.none.fl_str_mv |
FGV EAESP Pesquisa e Publicações |
publisher.none.fl_str_mv |
FGV EAESP Pesquisa e Publicações |
dc.source.none.fl_str_mv |
Cadernos Gestão Pública e Cidadania; Vol. 28 (2023): Single volume; e85447 Cadernos Gestão Pública e Cidadania; Vol. 28 (2023): Volume único; e85447 Cadernos Gestão Pública e Cidadania; v. 28 (2023): Volume único; e85447 2236-5710 1806-2261 reponame:Cadernos Gestão Pública e Cidadania (Online) instname:Fundação Getulio Vargas (FGV) instacron:FGV |
instname_str |
Fundação Getulio Vargas (FGV) |
instacron_str |
FGV |
institution |
FGV |
reponame_str |
Cadernos Gestão Pública e Cidadania (Online) |
collection |
Cadernos Gestão Pública e Cidadania (Online) |
repository.name.fl_str_mv |
Cadernos Gestão Pública e Cidadania (Online) - Fundação Getulio Vargas (FGV) |
repository.mail.fl_str_mv |
cadernosgpc-edicao@fgv.br||cadernosgpc-edicao@fgv.br |
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1798943795563200512 |