Therapeutic communication: challenges for dialogue in a Brazilian children’s hospital

• Autor(a) principal: Silva, Luíza Mônica Assis
• Data de Publicação: 2018
• Outros Autores: Souza, Vânia Mara Vasques Balbino de
• Tipo de documento: Artigo
• Idioma: por
• Título da fonte: RECIIS (Online)
• Texto Completo: https://www.reciis.icict.fiocruz.br/index.php/reciis/article/view/1372
• topic: Therapeutic communication; Integrated organizational communication; Hospital; Health and communication; Jürgen Ruesch.; Comunicación terapéutica; Comunicación organizacional integrada; Hospital; Comunicación y salud; Jürgen Ruesch.; Comunicação terapêutica; Comunicação organizacional integrada; Hospital; Comunicação e saúde; Jürgen Ruesch.

This article is based on the principles of therapeutic communication, by the psychiatrist Jürgen Ruesch, allied to the processes of organizational communication, with a view to studying and to implementing a specific communication for health organizations. A qualitative research was carried out at the Pediatric Onco-Hematology unit of a public tertiary children’s hospital in the Federal District, Brazil, between September 25 and November 6, 2015, through in-depth interviews, applied to two groups – health professionals and mothers of hospitalized children –, whose objective was to verify what assumptions of the therapeutic communication were used in the treatment of the children and by which professional categories. Conscious communicational behaviours with therapeutic potential were observed, indicating the possibility of establishing a communication model satisfying the specificities of the health organizations.