Cultura organizacional, treinamento e motivação: como estes fatores afetam o desempenho do profissional terceirizado no Banco Santander S.A

• Autor(a) principal: Costa, Sandra Ribeiro da
• Data de Publicação: 2009
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Biblioteca Digital de Teses e Dissertações da PUC_SP
• Texto Completo: https://repositorio.pucsp.br/jspui/handle/handle/31457
• topic: CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO; Terceirização; Vantagem competitiva; Cultura organizacional; Fatores motivacionais; Outsourcing; Competitive advantage; Organizational culture; Motivational factors

The outsourcing has being pointed as a new “fashion” inside the Brazilian organizations, which are searching for competitive advantage and target and focus for the main activity. The vast majority of the companies that uses the outsourcing sees at a first moment only the reduction of costs and expenditures and they do not taken in account the human factor involved in the outsourcings and its influences in the internal and external environment of the organization. This influence, that can be felt and sight in the services of attendance to the customer, in the services of maintenance and as much as others where the image of the company finishes damaged for some reasons. This essay has looked for to analyze the several factors that influence the performance of the outsourcing workers in a company. The main objective is to verify if the knowledge of the culture organizational can modify positively the performance of this employee and improve his motivation. The company focused in this work is the Santander Bank and its relation with the outsourcing employees who acted in the same building that the employees of the Bank. To reaching this objective of to analyze the relation between the company and its outsourcing employees, it was made an interview with an outsourcing manager, and an outsourcing employee of Santander Bank. These answers had been compared with the data gotten in research realized about outsourcing in 2006 for the National Center of Modernization (Lívio Giosa). The interviews had been concentrated in the procedures of the company in relation to the outsourcing employees, as such as: organizational culture, training and motivational factors