Mapping information systems maturity: the case of the Portuguese hospitality industry
Autor(a) principal: | |
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Data de Publicação: | 2021 |
Outros Autores: | |
Tipo de documento: | Artigo |
Idioma: | eng |
Título da fonte: | Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
Texto Completo: | http://hdl.handle.net/10362/128463 |
Resumo: | Sá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704 |
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Mapping information systems maturity: the case of the Portuguese hospitality industryHotel information systemsInformation systems maturityNetwork exploitation capabilityHotel softwareHotels' performance and competitivenessTourism, Leisure and Hospitality ManagementBusiness, Management and Accounting (miscellaneous)SDG 9 - Industry, Innovation, and InfrastructureSá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704Hospitality is a highly competitive market that struggles to improve its performance. Today, the use of technology is a critical factor for more efficient performance. To understand the perception that decision-makers have of information systems’ influence and importance in their organizations, we conduct a case study in Portugal. The objective was to assess information systems' maturity level of independent hotels and small hotel chains, mapping the level to the hotel's characteristics. We surveyed 86 companies, representing a total of 195 hotels. We designed the survey to evaluate the adoption of information systems and the perception decision-makers had of those systems' importance accordingly to the Network Exploitation Capability (NEC) model (Piccoli et al., 2011), with results of 2.7 on a scale of 1 to 5, differing by hotel characteristics. Generally, hoteliers consider that their companies take more advantage of technology and information systems than they do. In addition, this study explores the types of systems used and hoteliers' main factors, drivers, and limitations to invest in technology and influencing information systems' maturity.Information Management Research Center (MagIC) - NOVA Information Management SchoolNOVA Information Management School (NOVA IMS)RUNSá, GustavoAntónio, Nuno2021-11-29T23:39:50Z2021-10-312021-10-31T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article15application/pdfhttp://hdl.handle.net/10362/128463eng2182-8466PURE: 35105178https://doi.org/10.18089/tms.2021.1704info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:08:02Zoai:run.unl.pt:10362/128463Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:46:18.715216Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse |
dc.title.none.fl_str_mv |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
spellingShingle |
Mapping information systems maturity: the case of the Portuguese hospitality industry Sá, Gustavo Hotel information systems Information systems maturity Network exploitation capability Hotel software Hotels' performance and competitiveness Tourism, Leisure and Hospitality Management Business, Management and Accounting (miscellaneous) SDG 9 - Industry, Innovation, and Infrastructure |
title_short |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_full |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_fullStr |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_full_unstemmed |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
title_sort |
Mapping information systems maturity: the case of the Portuguese hospitality industry |
author |
Sá, Gustavo |
author_facet |
Sá, Gustavo António, Nuno |
author_role |
author |
author2 |
António, Nuno |
author2_role |
author |
dc.contributor.none.fl_str_mv |
Information Management Research Center (MagIC) - NOVA Information Management School NOVA Information Management School (NOVA IMS) RUN |
dc.contributor.author.fl_str_mv |
Sá, Gustavo António, Nuno |
dc.subject.por.fl_str_mv |
Hotel information systems Information systems maturity Network exploitation capability Hotel software Hotels' performance and competitiveness Tourism, Leisure and Hospitality Management Business, Management and Accounting (miscellaneous) SDG 9 - Industry, Innovation, and Infrastructure |
topic |
Hotel information systems Information systems maturity Network exploitation capability Hotel software Hotels' performance and competitiveness Tourism, Leisure and Hospitality Management Business, Management and Accounting (miscellaneous) SDG 9 - Industry, Innovation, and Infrastructure |
description |
Sá, G., & António, N. (2021). Mapping information systems maturity: the case of the Portuguese hospitality industry. Tourism & Management Studies, 17(4), 7-21. https://doi.org/10.18089/tms.2021.1704 |
publishDate |
2021 |
dc.date.none.fl_str_mv |
2021-11-29T23:39:50Z 2021-10-31 2021-10-31T00:00:00Z |
dc.type.status.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.driver.fl_str_mv |
info:eu-repo/semantics/article |
format |
article |
status_str |
publishedVersion |
dc.identifier.uri.fl_str_mv |
http://hdl.handle.net/10362/128463 |
url |
http://hdl.handle.net/10362/128463 |
dc.language.iso.fl_str_mv |
eng |
language |
eng |
dc.relation.none.fl_str_mv |
2182-8466 PURE: 35105178 https://doi.org/10.18089/tms.2021.1704 |
dc.rights.driver.fl_str_mv |
info:eu-repo/semantics/openAccess |
eu_rights_str_mv |
openAccess |
dc.format.none.fl_str_mv |
15 application/pdf |
dc.source.none.fl_str_mv |
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Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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RCAAP |
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RCAAP |
reponame_str |
Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) |
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Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação |
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1799138066999279616 |