The Role of Trust in Corporate Social Responsibility and Worker Relationships

Detalhes bibliográficos
Autor(a) principal: Gaudêncio, Pedro
Data de Publicação: 2017
Outros Autores: Coelho, Arnaldo, Ribeiro, Neuza
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10400.8/3429
Resumo: Purpose – The study aims to show how organizational Corporate Social Responsibility (CSR) can influence workers’ attitudes and behaviors, especially in terms of affective commitment (AC), job satisfaction (JS) and turnover intention (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of Organizational Trust (OT). Design/methodology/approach – The authors employ structural equation modelling based on survey data obtained from 315 Portuguese individuals. Findings – The findings show that perceptions of CSR predict workers’ attitudes and behaviors directly through the mediating role of OT. They suggest that managers should implement CSR practices because these can contribute towards fostering OT, improving workers’ AC and JS, and reducing TI. Originality/value – This study enriches the existing knowledge about social exchange relationships in organizational contexts, and responds to the need to understand underlying mechanisms linking CSR with workers’ organizational outcomes, by analyzing CSR practices in a holistic stakeholder perspective.
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spelling The Role of Trust in Corporate Social Responsibility and Worker RelationshipsCorporate Social ResponsibilityAffective commitmentJob satisfactionTurnoverSocial exchangeTrustPurpose – The study aims to show how organizational Corporate Social Responsibility (CSR) can influence workers’ attitudes and behaviors, especially in terms of affective commitment (AC), job satisfaction (JS) and turnover intention (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of Organizational Trust (OT). Design/methodology/approach – The authors employ structural equation modelling based on survey data obtained from 315 Portuguese individuals. Findings – The findings show that perceptions of CSR predict workers’ attitudes and behaviors directly through the mediating role of OT. They suggest that managers should implement CSR practices because these can contribute towards fostering OT, improving workers’ AC and JS, and reducing TI. Originality/value – This study enriches the existing knowledge about social exchange relationships in organizational contexts, and responds to the need to understand underlying mechanisms linking CSR with workers’ organizational outcomes, by analyzing CSR practices in a holistic stakeholder perspective.IC-OnlineGaudêncio, PedroCoelho, ArnaldoRibeiro, Neuza2018-08-06T15:26:02Z20172017-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articleapplication/pdfhttp://hdl.handle.net/10400.8/3429engPedro Gaudencio, Arnaldo Coelho, Neuza Ribeiro, (2017) "The role of trust in corporate social responsibility and worker relationships", Journal of Management Development, Vol. 36 Issue: 4, pp.478-492, https://doi.org/10.1108/JMD-02-2016-00260262-1711https://doi.org/10.1108/JMD-02-2016-0026metadata only accessinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-17T15:47:10Zoai:iconline.ipleiria.pt:10400.8/3429Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:47:31.984106Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv The Role of Trust in Corporate Social Responsibility and Worker Relationships
title The Role of Trust in Corporate Social Responsibility and Worker Relationships
spellingShingle The Role of Trust in Corporate Social Responsibility and Worker Relationships
Gaudêncio, Pedro
Corporate Social Responsibility
Affective commitment
Job satisfaction
Turnover
Social exchange
Trust
title_short The Role of Trust in Corporate Social Responsibility and Worker Relationships
title_full The Role of Trust in Corporate Social Responsibility and Worker Relationships
title_fullStr The Role of Trust in Corporate Social Responsibility and Worker Relationships
title_full_unstemmed The Role of Trust in Corporate Social Responsibility and Worker Relationships
title_sort The Role of Trust in Corporate Social Responsibility and Worker Relationships
author Gaudêncio, Pedro
author_facet Gaudêncio, Pedro
Coelho, Arnaldo
Ribeiro, Neuza
author_role author
author2 Coelho, Arnaldo
Ribeiro, Neuza
author2_role author
author
dc.contributor.none.fl_str_mv IC-Online
dc.contributor.author.fl_str_mv Gaudêncio, Pedro
Coelho, Arnaldo
Ribeiro, Neuza
dc.subject.por.fl_str_mv Corporate Social Responsibility
Affective commitment
Job satisfaction
Turnover
Social exchange
Trust
topic Corporate Social Responsibility
Affective commitment
Job satisfaction
Turnover
Social exchange
Trust
description Purpose – The study aims to show how organizational Corporate Social Responsibility (CSR) can influence workers’ attitudes and behaviors, especially in terms of affective commitment (AC), job satisfaction (JS) and turnover intention (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of Organizational Trust (OT). Design/methodology/approach – The authors employ structural equation modelling based on survey data obtained from 315 Portuguese individuals. Findings – The findings show that perceptions of CSR predict workers’ attitudes and behaviors directly through the mediating role of OT. They suggest that managers should implement CSR practices because these can contribute towards fostering OT, improving workers’ AC and JS, and reducing TI. Originality/value – This study enriches the existing knowledge about social exchange relationships in organizational contexts, and responds to the need to understand underlying mechanisms linking CSR with workers’ organizational outcomes, by analyzing CSR practices in a holistic stakeholder perspective.
publishDate 2017
dc.date.none.fl_str_mv 2017
2017-01-01T00:00:00Z
2018-08-06T15:26:02Z
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url http://hdl.handle.net/10400.8/3429
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv Pedro Gaudencio, Arnaldo Coelho, Neuza Ribeiro, (2017) "The role of trust in corporate social responsibility and worker relationships", Journal of Management Development, Vol. 36 Issue: 4, pp.478-492, https://doi.org/10.1108/JMD-02-2016-0026
0262-1711
https://doi.org/10.1108/JMD-02-2016-0026
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