Are social media and mobile applications threatening retail websites?

Detalhes bibliográficos
Autor(a) principal: Ramos, Ricardo Filipe
Data de Publicação: 2023
Outros Autores: Rita, Paulo, Moro, Sérgio
Tipo de documento: Artigo
Idioma: eng
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10362/147678
Resumo: Ramos, R. F., Rita, P., & Moro, S. (2023). Are social media and mobile applications threatening retail websites? International Journal of Internet Marketing and Advertising, 18(1), 58-81. https://doi.org/10.1504/IJIMA.2023.128150. Funding: The work by Ricardo Filipe Ramos and Sérgio Moro was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the following (Projects: UIDB/04466/2020 and UIDP/04466/2020). The work by Paulo Rita was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the Project: UIDB/04152/2020 – Centro de Investigação em Gestão de Informação (MagIC).
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spelling Are social media and mobile applications threatening retail websites?retail websitesocial mediamobile applicationconsumer behaviourtext miningMarketingSDG 9 - Industry, Innovation, and InfrastructureSDG 12 - Responsible Consumption and ProductionRamos, R. F., Rita, P., & Moro, S. (2023). Are social media and mobile applications threatening retail websites? International Journal of Internet Marketing and Advertising, 18(1), 58-81. https://doi.org/10.1504/IJIMA.2023.128150. Funding: The work by Ricardo Filipe Ramos and Sérgio Moro was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the following (Projects: UIDB/04466/2020 and UIDP/04466/2020). The work by Paulo Rita was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the Project: UIDB/04152/2020 – Centro de Investigação em Gestão de Informação (MagIC).The use of mobile applications (MA) and social media (SM) platforms is reshaping the access to the internet. This study aims to analyse if consumers prefer to use a MA/SM platform or a retail website to search for a product or service and what are the reasons supporting their choice. Data was collected through unstructured interviews applied to internet consumers. A total of 770 replies were returned with their perspective analysed through text mining to uncover hidden patterns of knowledge. The outcome revealed that the vital aspect that makes consumers prefer a retail website is due to service quality. The choice for MA/SM platforms is its system quality in the act of searching for a product or service online. The demographic analysis exposed that younger generations prefer MA/SM, suggesting a different future for retail websites.NOVA Information Management School (NOVA IMS)Information Management Research Center (MagIC) - NOVA Information Management SchoolRUNRamos, Ricardo FilipeRita, PauloMoro, Sérgio2024-01-25T01:31:58Z2023-01-012023-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/article23application/pdfhttp://hdl.handle.net/10362/147678eng1477-5212PURE: 50647802https://doi.org/10.1504/IJIMA.2023.128150info:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-03-11T05:28:52Zoai:run.unl.pt:10362/147678Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T03:53:01.880147Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Are social media and mobile applications threatening retail websites?
title Are social media and mobile applications threatening retail websites?
spellingShingle Are social media and mobile applications threatening retail websites?
Ramos, Ricardo Filipe
retail website
social media
mobile application
consumer behaviour
text mining
Marketing
SDG 9 - Industry, Innovation, and Infrastructure
SDG 12 - Responsible Consumption and Production
title_short Are social media and mobile applications threatening retail websites?
title_full Are social media and mobile applications threatening retail websites?
title_fullStr Are social media and mobile applications threatening retail websites?
title_full_unstemmed Are social media and mobile applications threatening retail websites?
title_sort Are social media and mobile applications threatening retail websites?
author Ramos, Ricardo Filipe
author_facet Ramos, Ricardo Filipe
Rita, Paulo
Moro, Sérgio
author_role author
author2 Rita, Paulo
Moro, Sérgio
author2_role author
author
dc.contributor.none.fl_str_mv NOVA Information Management School (NOVA IMS)
Information Management Research Center (MagIC) - NOVA Information Management School
RUN
dc.contributor.author.fl_str_mv Ramos, Ricardo Filipe
Rita, Paulo
Moro, Sérgio
dc.subject.por.fl_str_mv retail website
social media
mobile application
consumer behaviour
text mining
Marketing
SDG 9 - Industry, Innovation, and Infrastructure
SDG 12 - Responsible Consumption and Production
topic retail website
social media
mobile application
consumer behaviour
text mining
Marketing
SDG 9 - Industry, Innovation, and Infrastructure
SDG 12 - Responsible Consumption and Production
description Ramos, R. F., Rita, P., & Moro, S. (2023). Are social media and mobile applications threatening retail websites? International Journal of Internet Marketing and Advertising, 18(1), 58-81. https://doi.org/10.1504/IJIMA.2023.128150. Funding: The work by Ricardo Filipe Ramos and Sérgio Moro was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the following (Projects: UIDB/04466/2020 and UIDP/04466/2020). The work by Paulo Rita was supported by the Fundação para a Ciência e a Tecnologia (FCT) within the Project: UIDB/04152/2020 – Centro de Investigação em Gestão de Informação (MagIC).
publishDate 2023
dc.date.none.fl_str_mv 2023-01-01
2023-01-01T00:00:00Z
2024-01-25T01:31:58Z
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10362/147678
url http://hdl.handle.net/10362/147678
dc.language.iso.fl_str_mv eng
language eng
dc.relation.none.fl_str_mv 1477-5212
PURE: 50647802
https://doi.org/10.1504/IJIMA.2023.128150
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv 23
application/pdf
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
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