Travel Agencies: From online channel conflict to multi-channel harmony

Detalhes bibliográficos
Autor(a) principal: Salvado, Josefina
Data de Publicação: 2012
Outros Autores: Ferreira, Ana, Costa, Carlos
Tipo de documento: Artigo
Idioma: por
Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
Texto Completo: http://hdl.handle.net/10174/8494
Resumo: The adoption of Internet as a distribution channel and a privileged e-commerce tool has pressed Travel Agencies (TAs) to a latent channel conflict. Our main interest is to understand how the traditional independent travel agencies in Portugal deal with the online channel. We suggest that TAs have to develop an innovative business model based on the online and offline complementary channels, in order to achieve a multi-channel harmony.
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spelling Travel Agencies: From online channel conflict to multi-channel harmonytourism distribution,travel agenciesonline channel,multi-channel distribution.The adoption of Internet as a distribution channel and a privileged e-commerce tool has pressed Travel Agencies (TAs) to a latent channel conflict. Our main interest is to understand how the traditional independent travel agencies in Portugal deal with the online channel. We suggest that TAs have to develop an innovative business model based on the online and offline complementary channels, in order to achieve a multi-channel harmony.Revista Turismo e Desenvolvimento2013-04-17T14:32:26Z2013-04-172012-01-01T00:00:00Zinfo:eu-repo/semantics/publishedVersioninfo:eu-repo/semantics/articlehttp://hdl.handle.net/10174/8494http://hdl.handle.net/10174/8494por1645-9261CIDEHUSjosefina.o.salvado@ua.ptamferreira@uevora.ptccosta@ua.pt301Salvado, JosefinaFerreira, AnaCosta, Carlosinfo:eu-repo/semantics/openAccessreponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãoinstacron:RCAAP2024-01-03T18:48:19Zoai:dspace.uevora.pt:10174/8494Portal AgregadorONGhttps://www.rcaap.pt/oai/openaireopendoar:71602024-03-20T01:02:14.969067Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informaçãofalse
dc.title.none.fl_str_mv Travel Agencies: From online channel conflict to multi-channel harmony
title Travel Agencies: From online channel conflict to multi-channel harmony
spellingShingle Travel Agencies: From online channel conflict to multi-channel harmony
Salvado, Josefina
tourism distribution,
travel agencies
online channel,
multi-channel distribution.
title_short Travel Agencies: From online channel conflict to multi-channel harmony
title_full Travel Agencies: From online channel conflict to multi-channel harmony
title_fullStr Travel Agencies: From online channel conflict to multi-channel harmony
title_full_unstemmed Travel Agencies: From online channel conflict to multi-channel harmony
title_sort Travel Agencies: From online channel conflict to multi-channel harmony
author Salvado, Josefina
author_facet Salvado, Josefina
Ferreira, Ana
Costa, Carlos
author_role author
author2 Ferreira, Ana
Costa, Carlos
author2_role author
author
dc.contributor.author.fl_str_mv Salvado, Josefina
Ferreira, Ana
Costa, Carlos
dc.subject.por.fl_str_mv tourism distribution,
travel agencies
online channel,
multi-channel distribution.
topic tourism distribution,
travel agencies
online channel,
multi-channel distribution.
description The adoption of Internet as a distribution channel and a privileged e-commerce tool has pressed Travel Agencies (TAs) to a latent channel conflict. Our main interest is to understand how the traditional independent travel agencies in Portugal deal with the online channel. We suggest that TAs have to develop an innovative business model based on the online and offline complementary channels, in order to achieve a multi-channel harmony.
publishDate 2012
dc.date.none.fl_str_mv 2012-01-01T00:00:00Z
2013-04-17T14:32:26Z
2013-04-17
dc.type.status.fl_str_mv info:eu-repo/semantics/publishedVersion
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv http://hdl.handle.net/10174/8494
http://hdl.handle.net/10174/8494
url http://hdl.handle.net/10174/8494
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv 1645-9261
CIDEHUS
josefina.o.salvado@ua.pt
amferreira@uevora.pt
ccosta@ua.pt
301
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.publisher.none.fl_str_mv Revista Turismo e Desenvolvimento
publisher.none.fl_str_mv Revista Turismo e Desenvolvimento
dc.source.none.fl_str_mv reponame:Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
instname:Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron:RCAAP
instname_str Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
instacron_str RCAAP
institution RCAAP
reponame_str Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
collection Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
repository.name.fl_str_mv Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos) - Agência para a Sociedade do Conhecimento (UMIC) - FCT - Sociedade da Informação
repository.mail.fl_str_mv
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