The impact of e-services on firm internationalization

• Autor(a) principal: Sousa, Ana Isabel Pinto de
• Data de Publicação: 2012
• Tipo de documento: Dissertação
• Idioma: eng
• Título da fonte: Repositório Científico de Acesso Aberto de Portugal (Repositórios Cientìficos)
• Texto Completo: http://hdl.handle.net/10400.14/13733
• topic: E-services; Internationalization; Literature review; Internacionalização; Revisão de literatura; Domínio/Área Científica::Ciências Sociais::Economia e Gestão

The aim of this work is to give a new perspective on services that can be delivered online and to identify the one that have more chances to be easily exported. Technological advancements in the actual knowledge and information society and the increasing dissemination of the Internet in daily lives offer new opportunities and challenges for companies and cannot be ignored or postponed. Furthermore, the increasing importance of services’ sector, not only in developed countries but also on developing ones, justifies that countries and companies closely follow the transformations that are occurring in the international competitive context. Therefore, it is of utmost importance the adaptation of countries and companies to new technologies and the promotion of new means of communication, especially the Internet and its new functionalities, as a delivery channel for their services. To achieve this work main objective, actual theoretical context on e-services is analyzed, seeking a definition for the concept, as well as previous literature about internationalization of services that can be delivered on a virtual environment. Nevertheless, the focus is on the review of literature on services’ classification topic in order to theoretically support the framework developed to identify the different types of e-services that can be found in the Internet and that will be used to conclude about which type of e-services are easier exported. This study contributes to the current literature by extending research on e-services classification and their contribution for the internationalization of companies.