Nível de satisfação dos pacientes em relação ao atendimento da Secretaria Municipal de Saúde de Currais Novos/RN

• Autor(a) principal: Antônio Júnior, Marcos
• Data de Publicação: 2017
• Tipo de documento: Trabalho de conclusão de curso
• Idioma: por
• Título da fonte: Repositório Institucional da UFRN
• Texto Completo: https://repositorio.ufrn.br/handle/123456789/43510
• topic: Serviço público. Satisfação. Qualidade no atendimento.; Public service. Satisfaction. Quality in service.; CNPQ::CIENCIAS SOCIAIS APLICADAS::ADMINISTRACAO

This study aims to identify how the quality of care affects the level of patient satisfaction of the Municipal Health Department (SEMSA) of the city of Currais Novos - RN. As for the methodology, a descriptive analysis was applied with a sample of 400 individuals randomly in the population of approximately 45,000 people, comprising the municipality of Currais Novos and adjacent cities. The results suggest that there is a significant index of respondents who argue that factors such as the hygiene of the environment, the urgency of care and the waiting time to be attended are very poor. As a suggestion for future work, a more in-depth study can be carried out through the Ishikawa Diagram (cause and effect diagram), in order to identify the internal and external factors that negatively imply in the services, which will create methods that reduce or eliminate difficulties, thus increasing patient satisfaction.