A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems

Detalhes bibliográficos
Autor(a) principal: Abreu, Isabela de Moura
Data de Publicação: 2014
Outros Autores: Jones, Graciela Dias Coelho, Vilas Boas, Ana Alice, Ribeiro, karem Cristina de Sousa
Tipo de documento: Artigo
Idioma: por
Título da fonte: Revista de Administração de Roraima - RARR
Texto Completo: https://revista.ufrr.br/adminrr/article/view/2031
Resumo: The article has goal to analyze the characteristics of information flow between cadaster systems and billing systems of a telecommunications company, limited to the product postpaid mobile phone. The methodology was the case study, in a telecommunications company, considering to study business and corporate customers who use the minutes sharing between two or more billings. This is a qualitative and descriptive study. The empowering process flow presented some disabilities, highlighted the development of the article, including: incompatibility the time between the empowering and the first billing, lack of control as the company active chips to customers. It is recommended future studies to develop the act plan to be implemented with the goal of the redesign of business processes, and even set is on its positioning in the market.
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spelling A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systemsUm estudo sobre o processo de habilitação de celulares numa empresa de telecomunicações brasileira: características do fluxo de informação entre os sistemas de cadastro e faturamentoInformations FlowCRMCadaster SystemInformation SystemTelecommunicationFluxo de InformaçõesCRMSistema de CadastroSistema de InformaçãoTelecomunicação.The article has goal to analyze the characteristics of information flow between cadaster systems and billing systems of a telecommunications company, limited to the product postpaid mobile phone. The methodology was the case study, in a telecommunications company, considering to study business and corporate customers who use the minutes sharing between two or more billings. This is a qualitative and descriptive study. The empowering process flow presented some disabilities, highlighted the development of the article, including: incompatibility the time between the empowering and the first billing, lack of control as the company active chips to customers. It is recommended future studies to develop the act plan to be implemented with the goal of the redesign of business processes, and even set is on its positioning in the market.O artigo tem o objetivo de analisar as características do fluxo de informações entre os sistemas de cadastro e de faturamento de uma empresa de telecomunicações, limitado ao produto celular pós-pago. Para tanto, foi realizado um estudo de caso em uma empresa de telecomunicações brasileira, considerando-se para o estudo os clientes empresariais e corporativos que utilizam do compartilhamento de minutos entre duas ou mais habilitações. Trata-se de um estudo qualitativo e descritivo. O fluxo do processo de habilitação da empresa apresentou algumas deficiências, destacadas no desenvolvimento do artigo, entre elas: incompatibilidade do tempo demandado entre a habilitação e o primeiro faturamento e falta de controle da empresa quanto à ativação de chips de clientes. Recomenda-se futuros estudos para desenvolver um plano de ação a ser implementado com o objetivo de redesenho dos processos da empresa e definição do seu posicionamento no mercado.Universidade Federal de Roraima2014-10-15info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionAdEapplication/pdfhttps://revista.ufrr.br/adminrr/article/view/203110.18227/rarr.v4i1.2031Journal of Management of Roraima-RARR; Vol. 4 No. 1 (2014); 4-22Revista Administración de Roraima (RARR); Vol. 4 Núm. 1 (2014); 4-22Revista de Administração de Roraima - RARR; v. 4 n. 1 (2014); 4-222237-8057reponame:Revista de Administração de Roraima - RARRinstname:Universidade Federal de Roraima (UFRR)instacron:UFRRporhttps://revista.ufrr.br/adminrr/article/view/2031/1354Abreu, Isabela de MouraJones, Graciela Dias CoelhoVilas Boas, Ana AliceRibeiro, karem Cristina de Sousainfo:eu-repo/semantics/openAccess2015-07-20T13:39:17Zoai:oai.revista.ufrr.br:article/2031Revistahttps://revista.ufrr.br/index.php/adminrr/PUBhttps://revista.ufrr.br/adminrr/oairarr.ufrr@gmail.com||emersonclaytonarantes@gmail.com2237-80572237-8057opendoar:2015-07-20T13:39:17Revista de Administração de Roraima - RARR - Universidade Federal de Roraima (UFRR)false
dc.title.none.fl_str_mv A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
Um estudo sobre o processo de habilitação de celulares numa empresa de telecomunicações brasileira: características do fluxo de informação entre os sistemas de cadastro e faturamento
title A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
spellingShingle A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
Abreu, Isabela de Moura
Informations Flow
CRM
Cadaster System
Information System
Telecommunication
Fluxo de Informações
CRM
Sistema de Cadastro
Sistema de Informação
Telecomunicação.
title_short A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
title_full A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
title_fullStr A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
title_full_unstemmed A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
title_sort A study on the process of enabling cell in a Brazilian telecommunications company: information flow characteristics between the registration and billing systems
author Abreu, Isabela de Moura
author_facet Abreu, Isabela de Moura
Jones, Graciela Dias Coelho
Vilas Boas, Ana Alice
Ribeiro, karem Cristina de Sousa
author_role author
author2 Jones, Graciela Dias Coelho
Vilas Boas, Ana Alice
Ribeiro, karem Cristina de Sousa
author2_role author
author
author
dc.contributor.author.fl_str_mv Abreu, Isabela de Moura
Jones, Graciela Dias Coelho
Vilas Boas, Ana Alice
Ribeiro, karem Cristina de Sousa
dc.subject.por.fl_str_mv Informations Flow
CRM
Cadaster System
Information System
Telecommunication
Fluxo de Informações
CRM
Sistema de Cadastro
Sistema de Informação
Telecomunicação.
topic Informations Flow
CRM
Cadaster System
Information System
Telecommunication
Fluxo de Informações
CRM
Sistema de Cadastro
Sistema de Informação
Telecomunicação.
description The article has goal to analyze the characteristics of information flow between cadaster systems and billing systems of a telecommunications company, limited to the product postpaid mobile phone. The methodology was the case study, in a telecommunications company, considering to study business and corporate customers who use the minutes sharing between two or more billings. This is a qualitative and descriptive study. The empowering process flow presented some disabilities, highlighted the development of the article, including: incompatibility the time between the empowering and the first billing, lack of control as the company active chips to customers. It is recommended future studies to develop the act plan to be implemented with the goal of the redesign of business processes, and even set is on its positioning in the market.
publishDate 2014
dc.date.none.fl_str_mv 2014-10-15
dc.type.driver.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
AdE
format article
status_str publishedVersion
dc.identifier.uri.fl_str_mv https://revista.ufrr.br/adminrr/article/view/2031
10.18227/rarr.v4i1.2031
url https://revista.ufrr.br/adminrr/article/view/2031
identifier_str_mv 10.18227/rarr.v4i1.2031
dc.language.iso.fl_str_mv por
language por
dc.relation.none.fl_str_mv https://revista.ufrr.br/adminrr/article/view/2031/1354
dc.rights.driver.fl_str_mv info:eu-repo/semantics/openAccess
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
dc.publisher.none.fl_str_mv Universidade Federal de Roraima
publisher.none.fl_str_mv Universidade Federal de Roraima
dc.source.none.fl_str_mv Journal of Management of Roraima-RARR; Vol. 4 No. 1 (2014); 4-22
Revista Administración de Roraima (RARR); Vol. 4 Núm. 1 (2014); 4-22
Revista de Administração de Roraima - RARR; v. 4 n. 1 (2014); 4-22
2237-8057
reponame:Revista de Administração de Roraima - RARR
instname:Universidade Federal de Roraima (UFRR)
instacron:UFRR
instname_str Universidade Federal de Roraima (UFRR)
instacron_str UFRR
institution UFRR
reponame_str Revista de Administração de Roraima - RARR
collection Revista de Administração de Roraima - RARR
repository.name.fl_str_mv Revista de Administração de Roraima - RARR - Universidade Federal de Roraima (UFRR)
repository.mail.fl_str_mv rarr.ufrr@gmail.com||emersonclaytonarantes@gmail.com
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