Translation, cross-cultural adaptation and validation of a telemedicine satisfaction questionnaire

• Autor(a) principal: Moreira, Taís de Campos
• Data de Publicação: 2022
• Outros Autores: Constant, Hilda Maria, Gomes Faria, Amanda, Matzenbacher, Ana Maria Frölich, Balardin, Giuliano Uhlein, Matturro, Lucas, Silva, Márcio Santanna da, Umpierre, Roberto Nunes, Rodrigues, Átila Szczecinski, Cabral, Felipe Cezar, Pagano, Cassia Garcia Moraes
• Tipo de documento: Artigo
• Idioma: por; eng
• Título da fonte: Revista Brasileira de Medicina de Família e Comunidade (Online)
• Texto Completo: https://www.rbmfc.org.br/rbmfc/article/view/2837
• topic: Satisfação do paciente; Telemedicina; Estudos de validação; Inquéritos e questionários.; Patient satisfaction; Telemedicine; Validation study; Surveys and questionnaires.; Satisfacción del paciente; Telemedicina; Estudio de validación; Encuestas y cuestionarios.

Introduction: Telemedicine facilitates the care in health by distance. This health technology has shown good clinical results and user satisfaction. The satisfaction is a main indication of service quality, your evaluation allows changes in the quality of care, identifies problems and enables better management and behaviors of health professionals. The increase in the use of telemedicine in the world has emerged in a need to understand the quality of this service. Objective: To translate, culturally adapt and validate a questionnaire to assess the satisfaction of patients treated by telemedicine. Methods: The version adapted after evaluation by a committee of judges was used in a pre-test with 30 patients seen in the project. The results of the pre-test were evaluated in order to obtain an adequate version of the instrument. In addition, this questionnaire was applied to a sample of 141 patients treated via telemedicine. Analysis of internal consistency and construct validation were performed. Results: The Global Content Validity Coefficient (CVC) score was 0.942, demonstrating the questions' clarity, relevance and relevance. The instrument showed internal consistency with a standardized Cronbach’s alpha of 0.6; considered acceptable. The exploratory factor analysis showed a KMO of 0.56 and Bartlett's sphericity test showed a value of 0.001. Conclusions: The Brazilian version of the Questionnaire for the Evaluation of Patient Satisfaction Via Telemedicine (QAS-Tele) is an easy and viable instrument for the evaluation of the satisfaction of patients treated by telemedicine.